Credit Controller

About Us

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. 

Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. 

Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximize their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.

Ideagen is seeking a highly motivated and skilled Credit Controller to join our finance team, who is having strong communication and interpersonal skills, excellent negotiation and probelm-solving abilities, and attention to detail and strong organizational skills.

Should have the ability to work in a fast-paced environment with a high volume of transactions. Should able be to demonstrate a high level of professionalism and integrity in all interactions and committed to provide excellent customer service and maintaining positive client relationships.

Responsibilities

• Account Management: Manage a portfolio of client accounts to ensure timely collection of outstanding invoices.
• Client Communication: Contact clients via phone, email, and written correspondence to follow up on overdue payments.
• Payment Arrangements: Negotiate payment plans and settlements with clients to facilitate the collection process.
• Billing Disputes: Resolve billing and payment disputes by coordinating with internal departments and clients to ensure accuracy.
• Documentation: Maintain accurate and up-to-date records of all collection activities, including communication logs, payment status, and dispute resolutions.
• Reporting: Prepare regular reports on the status of accounts receivable and collection efforts for management review.
• Compliance: Ensure all collection activities comply with relevant laws, regulations, and company policies.
• Customer Relations: Build and maintain positive relationships with clients while effectively managing and collecting outstanding debts.
• Process Improvement: Identify and recommend improvements to the collection process to enhance efficiency and effectiveness.

Skills and Experience

• Education: Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred.
• Experience: Minimum of 2-3 years of experience in collections, accounts receivable, or a related field.
• Skills:
• Strong communication and interpersonal skills.
• Excellent negotiation and problem-solving abilities.
• Attention to detail and strong organizational skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with accounting software.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge: Understanding of accounting principles, billing procedures, and collection laws and regulations.

Additional Requirements:

• Work Environment: Ability to work in a fast-paced environment with a high volume of transactions.
• Professionalism: Demonstrate a high level of professionalism and integrity in all interactions.
• Customer Focus: Commitment to providing excellent customer service and maintaining positive client relationships.

Behaviour

• Ambitious - Drive, Planning & Execution
• Adventurous - Flexibility & Resilience and Savvy Thinking
• Community - Collaboration & Communication