What are the responsibilities and job description for the Logistics Planner position at Idexcel?
Job Title: Load Planner (CSR_ Data Entry, Tracking)
Location: 5750 E Francis St. Ontario CA 91761/ 7am to 4pm (Onsite)
2099 E Orangethorpe Ave. Fullerton CA 92831/ 7am to 4pm (Onsite)
Duration: Long Term Contact(12 Months)
JD
Key Responsibilities:
Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.
Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems.
Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.
Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.
Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries.
Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs.
Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.
Compliance: Ensure all shipment documentation follows company and regulatory requirements.
Qualifications & Requirements:
Experience: Prior experience in logistics, supply chain, transportation, or customer service preferred.
Technical Skills:
Must have experience with Microsoft Outlook and Excel.
Proficiency in data entry and logistics software (TMS, WMS, or similar systems).
Communication: Excellent verbal and written communication skills.
Attention to Detail: Strong accuracy in data entry and documentation.
Problem-Solving: Ability to troubleshoot issues and provide quick resolutions.
Multitasking: Capability to handle multiple tasks in a fast-paced environment.
Team Player: Works well with cross-functional teams and clients. Preferred Qualifications:
Experience in freight forwarding, trucking, or 3PL logistics.
Knowledge of shipping regulations and industry best practices.
Bilingual (English & Spanish) is a plus.
Skill Matrix
Total Experience: Years
Logistics Operations: Years
TMS,WMS: Years
Data Entry and Documentation: Years
Freight Forwarding: Years
Tracking: Years
