What are the responsibilities and job description for the Bilingual Desktop Support Technician (450056) position at IDR, Inc.?
Desktop Support Technician
IDR is excited to announce an opportunity for a talented and Bilingual Desktop Support Technician to join one of our esteemed clients in New York City. This role is perfect for a tech-savvy professional who is fluent in Spanish and English, and is adept at providing both in-person and remote support. If you are seeking a dynamic, team-oriented environment within a large organization, we encourage you to apply today!
This is a hybrid position (1 day/week remote); must be local to NYC, 10016!
Position Overview & Responsibilities for the Bilingual Desktop Support Technician:
- Provide proficient hardware, software, and networking support
- Utilize operating systems such as Remedy, Zabbix, Maquetador - DAM, Power BI
- Manage device lifecycle using CMDB and Remedy Asset Manager
- Diagnose and resolve technical issues efficiently
- Monitor, update, and manage support tickets daily
Required Skills for the Bilingual Desktop Support Technician:
- Fluency in Spanish and English
- Familiarity with device types: Bluebird, Zebra, iOS
- Strong analytical and troubleshooting abilities
- Excellent customer service and technical support skills
- Ability to explain technical issues or solutions to non-technical users
- Experience in prioritizing and managing multiple open incidents or requests
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to work with an industry-leading organization
- Collaborative and team-oriented culture
Why IDR?
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
#LI-Onsite
Salary : $20 - $25
