What are the responsibilities and job description for the Customer Service Representative position at IDR, Inc.?
IDR is seeking a Customer Service Representative to join one of our top clients in Tempe, AZ. This role is pivotal in ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing information about our client's products and services. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Customer Service Representative:
• Engage with customers to address and resolve service or billing issues, including merchandise exchanges, refunds, and bill adjustments.
• Initiate contact with customers to provide updates on claim investigations and any necessary adjustments.
• Escalate unresolved customer issues to the appropriate departments for further investigation.
• Maintain detailed records of customer interactions, including inquiries, complaints, and the actions taken.
Required Skills for Customer Service Representative:
• High school diploma or GED preferred.
• Minimum of 2 years of experience in a customer service role.
• Strong verbal and written communication skills, with keen attention to detail.
• Proficient in managing time independently and documenting customer information accurately.
• Familiarity with computer applications, such as MS Outlook or data entry software.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25 Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row