Program Specialist

TO APPLY, CLICK LINK BELOW:

https://ieee.taleo.net/careersection/2/jobdetail.ftl?job=230018&tz=GMT-05:00&tzname=America/New_York

• The overall purpose of this position is to analyze and translate business, and training needs into innovative, engaging, and effective products and programs that drive the IEEE volunteer and member user experience. This position is primarily responsible for driving innovation, participating in the design and development of new and existing tools and processes, and initiating efforts to improve the volunteer experience by leveraging new technologies, processes, and business models, as well as supporting the goals of a dynamic and global organization. The incumbent in this position designs innovative training solutions and develops programs, processes, and projects that impact the IEEE volunteer user experience, and will interact with all levels of staff and volunteers.

The role typically reports to Director, Geographic Activities, and has no direct reports. This position works collaboratively with internal and external teams.

Key Responsibilities

• Specific duties include but are not limited to:
• Designs and develops creative solutions to difficult user experience problems
• Identifies opportunities to implement automation tools for simplifying processes and reducing required volunteer and staff efforts
• Conceptualizes and designs layout and basic HTML configuration of wireframes and prototypes for web and application interfaces
• Advocates for the end user, serving as the interface between users and internal IEEE teams, and ensuring the user voice is heard
• Develops and sources high-quality content and assets to support the volunteer experience, such as user guides and best practice guidelines
• Designs and coordinates the delivery of effective and engaging training for IEEE volunteers and partners through various programs
• Proactively fixes problems and improves processes
• Works on strategic and operational projects to advance the volunteer user and training experience for the GEO units, and to ensure key goals, objectives and deliverables are met as identified within the yearly goals and set forth by MGA leadership within the strategic roadmap. Special projects may also be assigned based on specific GEO unit needs.
• Works on MGA meeting operations, including virtual/remote meetings, as needed. To include creation of current virtual meeting experience user guides, best practice guides and to ensure users understand the latest functionality within the webex events platform.
• Supports the MGA Training Committee operations and meetings and ensures key deliverables and strategic objectives are identified and met. Develops and maintains the overarching training framework to support the MGA strategic roadmap, ensures the appropriate content is identified to implement this strategy in support of both members and volunteers. Ensures the committee delivers training solutions in the following areas: essential, orientation, leadership, role specific, governance, and professional development.
• Manages the day-to-day operations of the IEEE Center for Leadership Excellence and the IEEE VoLT program, resolving user issues, and overseeing design changes and platform upgrades
• Generates metrics and KPIs, as well as ad hoc reports for volunteers and staff when requested
• Participates in new concept and idea generation
• Bachelor's degree or equivalent experience Req

Work Experience

• 2-4 years Req

Skills and Requirements

• Experience in program management, product/user experience design and management, process improvement, or other relevant experience
• Experience with HTML/CSS(/JavaScript)
• Experience with content management systems,
• Experience with learning management systems, Moodle and Totara preferred
• Experience with e-learning authoring tools
• Candidate should be comfortable and experienced in use of the Microsoft Office products. The candidate should be proficient with Excel to perform intermediate data analysis for the CLE and VoLT Program
• Experience with Cisco Webex and Google Meet
• Strong communication skills
• Strong analytical skills

For information on work demands and conditions required for this position, please consult the reference document, "Physical, Mental, and Work Environment Standards for IEEE Positions." This position is classified under Category I - Office Positions.

IEEE is an EEO/AAP Employer/Protected Veteran/Disabled
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Disclaimer: This job description is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Piscataway, NJ 08854: Reliably commute or planning to relocate before starting work (Required)

Experience:

• HTML/CSS(/JavaScript): 2 years (Required)

Work Location: Hybrid remote in Piscataway, NJ 08854

Salary : $75,000 - $80,000