Residential Service Technician

General Job Description

Specific Qualifications

Job Summary:The Service Technician will perform Hot checks and service calls. Must be able to troubleshoot accurately and efficiently.

Supervisory Responsibilities:• None

Duties/Responsibilities:• Ensuring homeowner calls are met in a timely manner• Complete all work at homeowners’ homes in a neat and workmanlike manner.• Responsible for correcting any issues for homeowners that are listed on their work ticket.• Ensuring all homes, we enter are left clean of all debris, material etc.• Ability to navigate situations with homeowners and deescalate situations with dissatisfies customers by       reassuring the homeowner that we are doing the best we can to provide the service needed.• Must be available during the required on-call for after hour emergency service on a rotating schedule with   the other service techs.• Performs other related duties as assigned.

Required Skills/Abilities:• Electrical trade knowledge for all aspects of residential electric.• Ability to read prints and scale to ensure placement of fixtures, receptacles, switches, etc.• Excellent communication skills including active listening and attentiveness.• Service-Oriented and able to resolve customer grievances.• Must have time management skills, organizational skills, multitasking skills, and detailed oriented.• Be able to stay focused on task and have the ability to work well under pressure.

Education and Experience:• Previous experience in all phases of residential electricity.Physical Requirements:• Must be able to lift up to 60 pounds at times.• Prolonged periods of standing, kneeling, bending, and climbing ladders.• Must be physically capable of pulling wires and cables through conduits.• Must be able to work in confined spaces• Must be able to use hand and power tools for extended periods of time.• Must have clean driving record.

Minimum Years of Experience

License Required

Minimum Education

Company Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2023 fiscal year ending September 30, 2023, IES produced over $2.3 billion in revenue and employed over 8,400 employees at over 129 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.

Our commitment to our employees is reflected by our actions: 

• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and  Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage

Auto and Home Insurance Discount Programs

Additional Data

PLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement

View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.

Right to Work

English

Spanish