What are the responsibilities and job description for the IT Support specialist position at IES Infrastructure?
General Job Description:
Company Culture
EEO & Affirmative Action
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Disability Accommodation
Job Title: IT Support Specialist
Location: Tulsa, OK
Status: Hourly / Non-Exempt
Reports To: IT Manager
Position Summary
We're seeking an experienced IT Support Specialist to join our growing infrastructure team. This role provides first and second-line support to employees across multiple US locations, requiring someone who can work independently, think critically about technical problems, and deliver exceptional customer service. You'll troubleshoot complex issues, assist with IT projects, and have opportunities to expand your skills in areas like networking, security, and cloud administration.
What You'll Do
- Provide first and second-line technical support via ticketing system, resolving 70% of issues without escalation
- Perform physical hardware installations including workstation setup, peripheral configuration, and basic network cabling
- Troubleshoot and resolve issues with Windows 10/11, Microsoft 365 applications, and common business software
- Deploy and configure laptops, desktops, mobile devices, and printers following documented standards
- Monitor backup systems, alerts, and device logs to proactively identify and resolve issues
- Collaborate with senior IT staff on projects including system deployments, migrations, and security implementations
- Document solutions thoroughly in knowledge base and maintain accurate asset inventory
- Coordinate with vendors and third-party support when escalation is required
- Support compliance requirements (SOX, PCI, NIST) through proper documentation and security practices
Required Qualifications
- 3 years of helpdesk or IT support experience in a business environment, or equivalent combination of education and experience (Associate's/Bachelor's degree in IT-related field)
- Demonstrated experience troubleshooting Windows operating systems and Microsoft 365 applications (Exchange Online, Teams, SharePoint, OneDrive)
- Hands-on experience with physical hardware setup including workstation deployment, cabling, and peripheral installation
- Basic networking knowledge - understanding of switches, routers, VLANs, DHCP, DNS, and ability to troubleshoot connectivity issues
- Experience using ticketing systems and remote support tools (RMM platforms)
- Strong customer service skills with ability to explain technical concepts to non-technical users
- Excellent written and verbal communication skills for documentation and user interaction
- Self-motivated with ability to prioritize and manage multiple tasks independently
Preferred Qualifications (experience in any of these areas is a plus, but not required)
- Experience with Active Directory, Azure AD, or Entra ID administration
- Familiarity with enterprise antivirus/EDR solutions and patch management
- Experience with Cisco Meraki networking equipment (switches, wireless access points, security appliances)
- Knowledge of virtualization platforms such as VMware vSphere or Microsoft Hyper-V
- Experience with VoIP phone systems administration and troubleshooting
- Background supporting engineering applications (AutoDesk AutoCAD, Revit, SolidWorks, Bluebeam, etc.)
- Exposure to ERP systems in manufacturing or service industries
- Experience with PowerShell scripting or automation tools
- Understanding of security frameworks and compliance requirements (SOX, PCI, NIST)
- Industry certifications such as Microsoft 365 Certified, CompTIA Network , ITIL Foundation, or Cisco CCNA
What We Offer
- Opportunity to grow your technical skills with exposure to enterprise systems and infrastructure
- Collaborative team environment with experienced IT professionals
- Variety of technical challenges across multiple locations and systems
- Clear path for advancement as the department grows
Physical Requirements & Schedule
- Occasional travel to remote locations
- Occasional after-hours or weekend work for maintenance windows
- Ability to lift and move computer equipment (up to 50 lbs)
Why IES Infrastructure?
IES Infrastructure offers competitive salaries. But, if you make your employment decision based on salary only, you’re overlooking other significant factors – work environment and employee benefits. We offer a friendly, team-work environment with opportunities for continuous development and career advancement. We also offer a comprehensive benefits package that provides real protection for you and your family.
- Health & dental insurance
- Group life & accidental death & dismemberment insurance
- Supplemental life insurance
- Voluntary accident insurance
- Company Paid Disability insurance (short and long-term)
- Vacation and holidays
- 401k
Company Culture
Commitment to Excellence – Consistently exceeds expectations.
Honesty and Integrity – Strive to do what is right and do what we say we will do.
Safety – Create a safe working environment in all operating locations.
Respect -Honor the rights of all involved.
Communication – Communicate clearly and directly with all involved.
Employee Satisfaction – Create employee opportunities for growth and development.
Innovation and Creativity – Apply creative ingenuity to make us better, faster, and first.
Resiliency – No obstacle will stop us from accomplishing our goals.
Teamwork – Above all else, work together as one team and one group of professionals.
Honesty and Integrity – Strive to do what is right and do what we say we will do.
Safety – Create a safe working environment in all operating locations.
Respect -Honor the rights of all involved.
Communication – Communicate clearly and directly with all involved.
Employee Satisfaction – Create employee opportunities for growth and development.
Innovation and Creativity – Apply creative ingenuity to make us better, faster, and first.
Resiliency – No obstacle will stop us from accomplishing our goals.
Teamwork – Above all else, work together as one team and one group of professionals.
All positions require customer focus with a service-oriented attitude as well as attention to detail with excellent verbal and written communication skills. Ability to adapt to changes in daily activities is essential. Ability to travel and work overtime/weekends, as needed, to meet customer and in-house demands. All applicants must pass a background check and drug/alcohol screening and must have a clean driving record.
Additional Data:
PLEASE NO AGENCY CALLS.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.
EEO & Affirmative Action
The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.
View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement
View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster
Disability Accommodation
IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.
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