Sales Coordinator - Groups And Events

Job Summary:

As the Sales Coordinator for Groups & Events at iFLY Colorado Springs, you will play a crucial role in supporting our sales team while ensuring the seamless execution of group bookings and events. You'll oversee the flow of services for corporate, social, and educational groups, ensuring each experience is perfectly tailored and delivered. Additionally, you’ll manage social media efforts to promote events and attract new group bookings, collaborating across departments to ensure our exciting flight experiences are widely shared and promoted.

Key Responsibilities:

• Active Sales Outreach: Conduct proactive outreach to prospective clients through calls, emails, and networking to generate new group and event bookings.
• Sales Team Support: Manage and coordinate the sales team’s activities related to group and event bookings, including assigning territories, setting quotas, and scheduling training.
• Group & Event Planning: Assist in planning group sales drives, corporate and social events, and educational activities. Prepare detailed quotes for potential customers and tailor experiences to their specific needs.
• Sales Materials: Organize resources for event and group sales presentations, maintaining up-to-date materials that highlight our group offerings.
• Order Processing: Input and verify group bookings, confirm accuracy, and ensure timely delivery of services for events.
• Customer Support: Provide exceptional support to group clients before, during, and after events. Answer inquiries, offer after-event support, and keep customers updated with relevant information.
• Data Analysis: Analyze group and event sales data to identify trends, optimize event offerings, and attract potential group customers.
• Process Optimization: Collaborate with other departments to streamline event processes, ensuring flawless execution of group experiences.
• Social Media Management: Assist in managing iFLY’s social media presence by promoting group and event offerings, creating engaging content, and interacting with potential customers through platforms to drive interest and bookings.
• Front Desk Support: Assist with day-to-day front desk customer service responsibilities, including greeting guests, handling inquiries, managing bookings, and ensuring a positive customer experience.

Required Skills and Qualifications:

• Strong communication, interpersonal, and customer service skills, with a focus on group and event management.
• Excellent organizational and administrative abilities to handle multiple events simultaneously.
• Problem-solving skills with attention to detail to ensure seamless event experiences.
• Familiarity with social media platforms and basic content creation to engage and attract customers.
• Ability to thrive in a fast-paced, dynamic environment.