What are the responsibilities and job description for the Regional Chief Customer Officer, Americas position at IFS?
Company Description
IFS is a billion-dollar revenue company with 7000 employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.
Job Description
The Regional Chief Customer Officer is responsible for driving customer success, value realization, and long‑term account growth across a portfolio of partner‑led customers who do not hold direct service agreements with IFS. This senior leader acts as the strategic steward of the customer relationship on behalf of IFS, ensuring that customers achieve measurable outcomes from their IFS solutions while working collaboratively with partners who deliver implementation, support, and ongoing services.
The role requires a blend of executive presence, ecosystem leadership, commercial acumen, and deep understanding of the IFS product suite. The Regional CCO ensures that customers remain successful, referenceable, and aligned with IFS’s long‑term roadmap—even when day‑to‑day service delivery is owned by partners.
Key Responsibilities
Customer Advocacy for Partner-Led Accounts
- Champion customer outcomes by ensuring each account achieves measurable business value from IFS solutions.
- Develop executive relationships with customer leadership teams to understand strategic priorities, risks, and growth opportunities.
Partner Ecosystem Leadership
- Collaborate with partner organizations to ensure high‑quality delivery, adoption, and support across all assigned accounts.
- Establish joint success plans with partners that align customer goals, partner responsibilities, and IFS strategic interests.
- Monitor partner performance and escalate systemic issues that may impact customer satisfaction or IFS brand reputation.
- Promote best practices for partner‑led delivery models across the region.
Risk & Escalation Management
- Act as the executive escalation point for customer issues that cannot be resolved through partner channels.
- Assess systemic risks across the partner‑led ecosystem and implement preventative strategies.
- Safeguard customer satisfaction for these Partner-led accounts by ensuring transparency, accountability, and timely resolution of critical issues.
What We’re Offering
- Salary Range: $200,000-$250,000 annually, plus bonus
- Flexible paid time off, including sick and holiday
- Medical, dental, & vision insurance
- 401K with Company contribution
- Flexible spending accounts
- Life insurance and disability benefits
- Tuition assistance
- Community involvement and volunteering events
Qualifications
Qualifications
- 10 years of enterprise customer leadership experience in SaaS, ERP, EAM, FSM, or related enterprise software.
- Proven success in partner‑led or channel‑driven models with complex customer ecosystems.
- Strong executive communication skills with the ability to influence without direct authority.
- Deep understanding of IFS solutions or comparable enterprise platforms.
- Experience managing escalations and navigating complex customer environments.
- Strategic, analytical, and commercially minded with a track record of driving account growth.
Success Measures
- Customer satisfaction and sentiment across partner‑led accounts.
- Partner delivery quality and alignment with IFS standards.
- Reduction in escalations and improved customer health metrics.
Additional Information
We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer