What are the responsibilities and job description for the Scheduler position at Ignatek LLC?
Job Description
Job DescriptionCompany Description
Ignatek, LLC, dba Ignite Technologies, is a small consulting firm that is dedicated to providing professionalism and top-notch maintenance to support organizations with their technology-based services.
Overview:
Purpose of the position is to schedule appointments, project timelines. Work will be performed in accordance with day-to-day tasks, specific to each client’s needs, alongside Computer Network Engineers, and the Office Coordinator.
- As a scheduler, your main functions are:
- Answers phones and emails, Create IT tickets and schedule and confirms appointments, and inputs customer data into Connectwise.
- Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
- Manages department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel.
- Speak with customers over the phone in order to schedule, remind and follow up on appointments
- Email or mail reminders to customers or clients when appropriate
- Resolve appointment conflicts for staff and customers or clients
- Schedule staff coverage in order to ensure the company's best operations standard.
- Check service board for any new or need to schedule tickets.
- Order office supplies
- Scan and File
Ignatek, LLC, dba Ignite Technologies, is a small consulting firm that is dedicated to providing professionalism and top-notch maintenance to support organizations with their technology-based services.
Company Description
Ignatek, LLC, dba Ignite Technologies, is a small consulting firm that is dedicated to providing professionalism and top-notch maintenance to support organizations with their technology-based services.
Location/Region: Janesville, WI
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