What are the responsibilities and job description for the Jira Administrator position at Ignite Digital Services?
Are you searching for an opportunity to take your career to the next level? Ignite Digital Services is a fast-growing digital transformation company specializing in data and systems integration solutions for the national security sector. Our small business applies data science, program management and technical consulting expertise to help clients implement data-driven approaches that maximize operational efficiencies.
We've redefined what it means to be a leader in our industry by creating and maintaining effective and rewarding working relationships with our clients, partners and internal team members. Our company culture is built upon a team-based approach, which offers continuous opportunities for personal growth and innovation, while providing unmatched value to our clients.
Perks of Working at Ignite Digital Services:
- Competitive pay and benefits, including PTO
- Education stipends and referral bonuses
- Compelling work with the U.S. federal government
- Strong emphasis on volunteer and community engagement
- Opportunity to shape the future of our industry
- Supportive colleagues and management who invest in your growth
As a senior-level Jira Administrator, you'll leverage your expertise in Atlassian products and Agile methodologies to drive efficiency and innovation. As a key member of the team, you'll assess and optimize client usage of Atlassian products and deliver tailored training sessions, empowering teams with the skills they need to excel. With a commitment to ongoing support and collaboration, you'll play a vital role in fostering a culture of continuous improvement and learning.
System Configuration:
- Support the implementation of Jira for new teams from initial requirements gathering to project decommissioning/archive, including capturing business requirements, documenting proposed configurations, project configuration, onboarding new users, importing data, etc.
- Optimize and maintain established Jira projects, coordinating with hosting providers and vendors as needed to manage performance, troubleshoot issues, and streamlining configurations for scalability, and reliability and leverage knowledge of Agile, Kanban, and other frameworks to recommend and implement optimal configurations
- Customize Jira workflows, screens, fields, issue types, and schemes to meet business requirements.
- Identify opportunities and implement automations to improve workflows to streamline repetitive tasks and improve efficiency.
- Research, recommend, and configure plugins to enhance Jira/Confluence functionality and meet specific business requirements.
User Management Support, Support & Security:
- Understand client team structures and security best practices to recommend and implement appropriate permission schemes, groups, and roles
- Conduct user training sessions and create documentation as needed.
- Regularly review and audit user accounts and permissions to ensure compliance with security policies and maintain license limits.
- Provide technical support to end-users and other stakeholders, troubleshooting issues and providing guidance.
- Communicate system changes to users as needed
- Ensure Jira configurations and practices comply with internal policies, industry regulations, and data protection laws.
Backup and Recovery:
- Develop and maintain backup and recovery strategies for Jira, Confluence, and plug-in managed data.
- Document backup and recovery processes and train relevant staff members.
Documentation and Knowledge Sharing:
- Document system configurations, processes, and best practices.
- Create and maintain knowledge base articles, FAQs, and user guides.
- Conduct training sessions and workshops to share knowledge and best practices with other team members and stakeholders.
Continuous Improvement:
- Stay informed about new features, updates, and best practices related to Jira and related technologies.
- Proactively identify opportunities for process improvement and system enhancements.
- Solicit feedback from users and stakeholders to identify areas for improvement and prioritize enhancement requests.
- Coordinate with vendors, stakeholders, and other teams to implement system improvements
Certificate & Skills:
- Certified Scrum Master
- Jira Administration for Datacenter and Server certificate
- Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex technical details to non-technical stakeholders
- Problem Solving: Strong analytical and problem-solving skills, with a track record of proactively identifying and resolving complex technical issues
- Leadership and Project Management: Experience leading Jira implementations including planning, stakeholder management, and reporting progress
- Deep understanding of JQL a must and experience leveraging REGEX, HTML and/or other programming languages to refine Jira configurations a plus
Salary: Salary Range: $80,000 depending on education and experience
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Ignite Digital Services is a Small Business committed to providing exceptional service to government agencies at competitive prices. The capabilities and experience of our staff and our extensive industry relationships distinguish Ignite Digital Services among government contractors.
Ignite Digital Services is an EEO/AA/Disability/VETS Employer. Hiring, promotion, transfer, compensation, benefits, discipline, termination, and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status, or any other protected status.
For individuals who would like to request an accommodation, please visit https://bit.ly/2XqZoLM (CA) or https://bit.ly/3Eo922f (SC) or contact Human Resources. Ignite Digital Services will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal employment opportunity, employment eligibility requirements or related matters. Nor will Ignite Digital Services require, in a posting or otherwise, U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.
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Salary : $80,000