Program Management Support Specialist

Are you searching for an opportunity to take your career to the next level? Ignite Digital Services is a fast-growing digital transformation company serving the national security sector. Our small business applies data science, program management and technical domain expertise to help clients implement data-driven approaches that maximize operational efficiencies.

We’ve redefined what it means to be a leader in our industry by creating and maintaining effective and rewarding working relationships with our clients, partners and internal team members. Our company culture is built upon a team-based approach, which offers continuous opportunities for personal growth and innovation, while providing unmatched value to our clients.

Perks Of Working At Ignite Digital Services

• Competitive pay and benefits, including PTO
• Education stipends and referral bonuses
• Compelling work with the U.S. federal government
• Strong emphasis on volunteer and community engagement
• Opportunity to shape the future of our industry
• Supportive colleagues and management who invest in your growth
  
  

We are seeking a dynamic and detail-oriented professional to support both program management functions and serve as the Assistant Customer Technical Representative (ACTR). This dual-role position requires strong interpersonal and technical coordination skills to support a high-performing team within NAVWAR.

The ideal candidate will interact professionally with individuals at all levels—including SES, SL, military, civilian, and contractor personnel—as well as external stakeholders, ensuring they have the resources and support needed for success and continued professional development. The candidate will provide personalized, high-quality customer service, fostering a collaborative and responsive work environment.

As the ACTR, the selected candidate will act as the primary liaison for NMCI (Navy Marine Corps Intranet) operational matters. Responsibilities include ordering new NMCI seats, processing changes to existing services, resolving day-to-day IT and NMCI-related issues, and communicating current NMCI guidance from the Customer Technical Representative (CTR). This role is essential to maintaining efficient IT service delivery and user support across the organization.

Responsible for interacting in a professional manner with individuals at all levels to include SES, SL and all other employees across the NAVWAR and external stakeholders to ensure they have the resources to be successful and succeed in their professional growth. Provide personalized, quality customer service to clients and key stakeholders.

Roles And Responsibilities

• Coordinate operational and common business processes affecting customer and program/project needs. Able to analyze, adjust and reconstruct different aspects of business needs.
• Compile variety of reports for leadership requiring extensive analysis and accuracy. Perform data and statistical analysis of Information, including transposing information into spreadsheets and other outputs using the advanced features of Microsoft, Word, Excel, and Power Point
• Manage Executive Calendars within Flank Speed to include resolving scheduling conflicts and maintaining updated and accurate individual, office, and external calendars for all relevant events including travel, meetings, vacation, and pertinent action due dates
• Defense Travel System (DTS) gathering travel requirements, submitting travel requests, and processing travel vouchers
• Conduct DTS audits when required
• Performs Navy Enterprise Resource Planning (N-ERP) timekeeping duties, including preparing reports, verifying employee time entries, and providing overall timekeeping oversight.
• Serves as the User Management Delegate (UMD) responsible for submitting all ERP account-related requests.
• Initiates Access Enforcer (AE) requests for all incoming Civilian (CIV), Military (MIL), and Contractor (CTR) personnel to ensure appropriate ERP roles are assigned, such as Time Approver and Timekeeper.
• Submit Purchase Orders in alignment with user roles and functional requirements.
• Create and maintain department organizational chart and distribution lists
• Manage internal and external communication processes
  
  

Skills Needed For The Role To Be Successful

• Experience with Defense Travel System (DTS)
• Experience Navy Enterprise Resource Planning (N-ERP)
• Navigating MS Outlook and Teams
• Share Point
• MS Office applications
  
  

Schedule: 5 days onsite

Salary: 80k dependent on education experience

Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Ignite Digital Services is a Small Business committed to providing exceptional service to government agencies at competitive prices. The capabilities and experience of our staff and our extensive industry relationships distinguish Ignite Digital Services among government contractors.

Equal Opportunity Employer/Veterans/Disabled

For individuals who would like to request an accommodation, please visit https://bit.ly/2XqZoLM (CA) or https://bit.ly/3Eo922f (SC) or contact Human Resources. Ignite Digital Services will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal employment opportunity, employment eligibility requirements or related matters. Nor will Ignite Digital Services require, in a posting or otherwise, U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.

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