About This Job

As a Banquet Captain at the Trumbull Marriott Shelton, you will play a vital role in ensuring the success of every event. You'll be the point person for our clients, overseeing all aspects of their banquet from setup to service, guaranteeing a memorable experience. Your leadership and attention to detail directly impact guest satisfaction and the hotel's reputation.

Job Duties and Responsibilities

• Oversee banquet setup: You will manage the preparation of banquet rooms according to event specifications, ensuring everything is in place before guests arrive.
• Manage event logistics: You'll coordinate all aspects of the event, from timelines to staffing, ensuring smooth execution.
• Provide exceptional customer service: You'll interact with clients and guests, addressing their needs and resolving any issues that arise promptly and professionally.
• Lead and train your team: You'll supervise banquet servers and other staff, providing training, guidance, and support to ensure efficient and high-quality service. This includes hiring and performance management responsibilities.
• Manage banquet inventory: You'll oversee the stock of linens, tableware, and other supplies, ensuring adequate inventory levels and proper storage.
• Utilize POS systems: You'll be proficient in using point-of-sale systems to process payments and manage transactions accurately.
• Manage table assignments and seating: You'll oversee table arrangements and guest seating, ensuring accuracy and guest satisfaction.
• Ensure efficient food and beverage service: You'll coordinate the delivery and service of food and beverages, ensuring timely and accurate service.
• Resolve problems efficiently: You'll identify and resolve issues quickly and effectively, ensuring a positive experience for all.

Required Qualifications

Education

• High school diploma or equivalent required.

Experience

• Minimum of two years of experience in a banquet or hospitality setting, with supervisory experience preferred.

Knowledge/Skills

• Strong understanding of banquet operations and procedures.
• Proficiency in customer service and conflict resolution.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Proficiency in using point-of-sale (POS) systems.
• Ability to lift and carry up to 50 pounds.

Preferred Qualifications

• Prior experience working in a Marriott hotel.
• Experience with event planning software.
• Formal training in hospitality management.

Physical Requirements/Work Conditions

• Ability to stand for extended periods.
• Ability to lift and carry heavy objects.
• Ability to work in a fast-paced environment.
• May require working evenings, weekends, and holidays.