What are the responsibilities and job description for the To Go Specialist position at IHOP?
SUMMARY
Provide prompt, efficient, courteous service to all guests. Service includes greeting, taking and delivering orders, expediting orders, and assisting with host duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
These include the following:
• Develop and maintain professional functional working relationships with IHOP Team Members and guests.
• Execute the “Guidelines to Great Guest Service” and "IHOP n Go" per IHOP SOP to ensure a high-quality guest experience.
• Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests and invite them to return.
• Communicate guest food orders and service requests in an accurate and timely manner.
• Memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and maintaining cash control.
• Stock and rotate all needed supplies in the service areas and lobby.
• Comply with all federal, state and local regulations as well as the IHOP Safety Manual and SOP health, sanitation and safety guidelines.
• Clean expo areas, and clean lobby booths, countertops, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
Prior experience or training is desired, but may not be required.
LANGUAGE SKILLS
Ability to read and comprehend instructions, correspondence and memos. Ability to write guest checks and simple correspondence. Ability to read and speak English well enough to understand guest checks, read instructions and communicate with guests.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
OTHER SKILLS AND ABILITIES
Successfully complete IHOP training coursework as assigned.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member regularly is required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and climb or balance. The Team Member frequently is required to stand, walk, stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The Team Member occasionally must lift and/or move up to 25 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member occasionally is exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.
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