What are the responsibilities and job description for the Credential Counselor position at IL Network of Child Care Resource and Referral Agencies?
INCCRRA (Illinois Network Child Care Resource and Referral Agency) is excited to be able to add to our team! Our vision is to provide quality care and education that creates a lifetime of equitable opportunities for all children. INCCRRA is excited to offer position as Hybrid following 90 days of employment!
Role Summary:
INCCRRA is seeking an entry level Credential Counselor to join our Professional Development department. This position is responsible for new and renewal credential application receiving, processing, making determinations, counseling, and communication with applicants. Applies skills and extensive knowledge of credential requirements in making determinations. Individual credential applications can vary widely. No two are the same. A set of principles must be applied in making an individual determination regarding the qualifications for each credential, and credential level and renewals.
What's in it for you?
At INCCRRA we offer a teamwork environment with great benefits.
Some of those great benefits include:
- Competitive employee wages
- Medical/Dental/Vision/Life/Disability/Competitive 403(b) Match
- Paid time off summary:
- 13 days of PTO & 12 sick days within first full year of employment.
- 40 hours of PLFA workers act time every calendar year in addition to your accrued time.
- 10 paid holidays off per year as well as employee birthday off.
- Tuition Reimbursement up to $2,500 per fiscal year.
- An additional $1,000 per fiscal year offered for employees wanting to learn a new language
- Healthy work-life balance with flexible work hours.
- (dictate if position is hybrid/remote if applicable). Ex: Hybrid work environment following 90 days of employment or Remote work environment expected to travel x times per year with travel reimbursement
What will you be doing?
- Processes Credential Applications: Involves applying a range of knowledge, use of computer software (DTP), analysis of coursework & experience.
- Reviews new and renewal credential application materials submitted, enters applicable information into DTP including accurate and detailed case notes. Requests additional information as needed.
- Provides excellence in customer service/accurate communication skills. Answers questions in timely manner and documents accordingly. De-escalates conflict; involves supervisor if needed
- Meets department accuracy expectations (98%) and deliverables in response time (20 business days)
- Works in partnership with team members in making credential determinations/reviewing complex applications.
- Provides a 2nd review for applications (reviews work of peers for accuracy).
- Suggests more efficient processes to supervisor, shares workarounds with team members
- Has a positive attitude and strong organizational skills. Performs other job-related duties as assigned.
- Performs other duties/responsibilities as assigned
Knowledge, Skills and abilities we are looking for:
- Completion of 4-years of high school and 3 years of experience. Preferred: two years of college and/or an associate degree
- Operating systems include/but not limited to: Communication systems such as regular use of Email, Phone, Microsoft Teams, Phones, scanners, Microsoft Office software; Specific training on INCCRRA's Data Tracking Program
- Bilingual in Spanish would be a plus
**We are actively recruiting for this role and will not wait for the closing date of this posting before interviewing or identifying a candidate in which to make an offer to. Therefore, the posting may close prior to the date listed.
Salary : $2,500
