What are the responsibilities and job description for the Front Desk Agent position at Image Hotel Management?

Job Description

Our NBH PARTNERSHIP is seeking front desk agents to join our team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills!

Full-time and Part-time availability.

8 hour shifts

Day or Night availability.

Benefits

Medical, Dental, and Vision Insurance for Full Time Staff
Life Insurance for Full Time Staff
401(k) Retirement Plan
Paid Time Off
Employee discount

Responsibilities

Exceptional guest service delivery with problem resolution ability

Excellent communication and phone skills

Process all guest check-ins, check-outs, room assignments, and room change / guest requests

Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction

Account balancing & cash handling

Ability to understand and uphold hotel and brand standards and expectations

General office up keeping and ensuring public areas are cleaned and replenished as needed

Knowledge of hotel amenities as well as surrounding area (attractions / restaurants) in order to optimally service guests needs

Knowledge of Microsoft office and computer skills

Capacity to stand or walk for an extended period of time.

Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds

Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

Required Skills

Superior customer service skills including problem solving and ability to multi-task

Strong attention to detail, good follow through, and communication skills

Previous hotel or customer service experience preferred

Previous customer service experience preferred

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Front Desk Agent

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