What are the responsibilities and job description for the Customer Service Specialist position at Image One?
Description
Are you passionate about college sports or traveling? Would you like a job supporting customers who sell products to college sports fans or through resort destinations? Would you like a position that is high energy, fast paced and allows you to collaborate with all areas of the company? Are you interested in working for a fast-growing company in a high paced environment?
If that sounds appealing, you might be a perfect candidate for a customer service specialist role at Image One. The customer service specialist is responsible for ensuring that customer orders are produced and delivered in accordance with the written purchase orders. They will review open order reports daily to ensure seamless transition of order. This role will require working with the art department to ensure artwork is completed on time, working with production to ensure orders are produced on time and working with shipping to ensure orders have shipped on time.
This role will also work with outside sales reps to provide sales opportunity and sales support to ensure customers are having the best experience with Image One. There will sometimes be needs to problem solving that will require decisive decision making and action.
The customer service specialist will be in constant contact with customers to build a relationship from our home office that will support the outside sales reps and help grow the account. This will include following up on shipments to ensure customers are happy with their order, finding out if there are reorder opportunities, and providing art and buying opportunities to customers on a rotating and regular basis. A customer service specialist will assist in the oversight and management of sales goals for each outside sales rep and accounts that they support.
The customer service specialist will be providing day-to-day support for house accounts in their territory where an outside sales rep doesn’t exist.
Job responsibilities:
· Daily review open order report to ensure timely attention to customer orders.
· Management of data entry to ensure orders are entered quickly and accurately and that customer artwork is approved in a timely manner.
- · Work with the Art Department to ensure artwork is getting completed in a timely manner.
- · Work with the Production Department to ensure all orders are scheduled, taken care of and have proper visibility.
- · Work with the Shipping Department to ensure orders are shipped within each customers required ship window.
- · Regular communication with outside sales reps
o Looking for sales opportunities
o Ensuring they take care of all customers.
o Review customer reports and sales goals
o Reviewing sales rep open orders
o Communication by phone
§ Review sales goals
§ Review prospective opportunities.
§ Discover sales rep needs to ensure they have all the resources and support to ensure a successful sales experience
- · Regular communication with customers
o Look for additional sales opportunities.
o Ensure customer service needs and satisfaction.
o Help grow account business (selling is helping)
o Solve problems if/when needed.
o Ensure Image One has a personal relationship with each customer and that it’s not just outside sales rep with relationship.
o Communication by phone
§ Review orders/inventory
§ Discover needs and opportunities for additional sales.
- · Providing sales reps with updated inventory on a weekly basis
- · Keeping Senior Management informed through weekly meetings to inform of sales opportunities, missed sales opportunities, victories and pain points our outside sales reps are experiencing.
- · Some travel will be required, primarily to support tradeshows.
- · Maintain strong knowledge of products and services.
- · Solve problems and take necessary action where needed.
Requirements
Qualifications
- · Ability to execute tasks at a high level with speed and accuracy.
- · Ability to communicate effectively verbally and in written form.
- · Ability to work with multiple personalities and provide support to other members of our organization.
- · Ability and desire to grow personally and professionally year over year.
- · Ability to build, maintain and grow customer relationships in a positive and engaging manner.
- · Ability to take ownership and accountability for your work and actions.
- · Ability to be a self-starter and to self-manage in a detail-oriented environment.
Education/Experience
- · University of college level degree or a combination of education and applicable experience
- · Experience working in a sales support role preferred, though not required.
- · Knowledge of college sports and resort destinations is a plus, though not required.
- · Experience with Microsoft products: Outlook, Excel, Word, etc.
- · Excellent communication skills
- · Experience working with data entry a plus, though not required.
Salary : $35,000 - $40,000
