What are the responsibilities and job description for the Front Desk Specialist position at Imagine Orthodontic Studio?
Role: Orthodontic Front Desk Specialist
We are Imagine Orthodontic Studio! Our vision is our people-first culture dedicated to providing exceptional care to everyone who walks in our doors. We have a team of passionate and caring people dedicated to providing fun and encouraging relationships with each other and our patients. Imagine Orthodontic Studio offers every team member the opportunity to be a part of something so much bigger. We focus on the importance of the team and recognize that each person has something great to offer. We recognize talents and strengths and love watching people grow into successful careers, in our organization and beyond
We are looking for a full time Orthodontic Front Office Specialist. If you are looking for an opportunity to be a part of a growing company and a chance to do something bigger, then we are looking for you!
Responsibilities
- Greet and welcome arriving patients
- Check-in and collect information from patients, answering questions and assisting with completion of all necessary forms and documentation
- Create "WOW" moments for patients
- Answer multi-line phone system, return voicemails, facilitate answering patient inquires
- Schedule patient appointments, reschedule appointments, call no-show patients, and confirm upcoming patient appointments
- Input and update patient records / information
- Confirm patient insurance information and eligibility
- Maintain HIPPA standards and compliance when handling patient information
- Process payments, deposits, and facilitate updating payment information
- Call, email, and follow-up with patients for past due payments and treatment
- Regulate patient waiting area, ensuring patients are comfortable, attended to, and excited about their visit
- Complete admin tasks, such as photocopying, printing, scanning, sorting / filing / sending forms
- Assist and support local marketing and community events
- Establish trust with patients, ensuring that they have the best patient experience
What We Offer
- Competitive pay ranging from $18.00 - $19.00 per hour plus monthly bonus opportunities based on performance
- Additional annual performance-based financial bonus
- Medical, dental, vision, and life insurance
- 401(k) and 401(k) Matching
- Financial literacy resources and support
- Paid Holidays
- Paid Vacation (PTO) and Wellness time
- Discounts on treatment for yourself and family members
- Local office and company-wide social events and team building activities
- Fun, engaging, and collaborative team atmosphere
Requirements / Qualifications
- High School Diploma or equivalent (required)
- 1 years of front desk representative experience
- Bilingual in Spanish or other language a plus, but not required
- Orthodontic / Dental industry experience is helpful, but not required
- Working knowledge of Microsoft Word; knowledge of Microsoft Excel, but not required
- Great customer service and outstanding written and communication skills with professional and courteous phone etiquette
- High energy with engaging personality
- Proactive mindset, attention to detail, and willingness to support the office team
- Well-groomed and appropriate professional appearance
- Support office community and sponsorship events outside of office
- Reliable form of transportation
- Participate in morning huddle, patient chart review, and routine office meetings
- Keep front desk and reception area clean and neat
- Willingness to learn, adapt, and be a team player
- Desire to make the day fun for team members and patients alike!
Imagine Orthodontic Studio is proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Front desk: 1 year (Required)
Work Location: In person
Salary : $18 - $19