What are the responsibilities and job description for the Technical Customer Support Specialist position at iMPact Business Group?
Job Description
Our client, a Global Medical Device Manufacture has an immediate opening for a Technical Customer Support Specialist for a 12 Month Contract . Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail-oriented Top Talents in an extremely collaborative and professional environment.
CANDIDATES MUST BE FLEXIBLE TO EITHER A 9 : 30am - 6 : 00pm or 10 : 30am - 7 : 00pm shift. FULLY ONSITE ROLE
Position Description (Principle Duties and Responsibilities)
- Answers phone calls / emails and provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Reports issues in Salesforce.
- May be involved in customer training
- Provides support to customer / users where the product is highly technical or sophisticated in nature.
Job Requirements
Requirements
Salary : $28 - $30