Accounts Payable Specialist

We are seeking a detail-oriented and highly organized Accounts Payable Specialist to support daily AP operations, manage invoice workflows, and ensure accurate, timely processing. This role requires strong communication skills, a proactive approach to problem-solving, and the ability to manage high-volume inquiries through both shared mailboxes and case-management systems.

Key Responsibilities

• Log into and manage the Accounts Payable shared mailbox daily.
• Respond to inquiries related to payments, expenses, bills, reconciliations, credit memos, and general AP questions.
• Prioritize and organize incoming messages to maintain a clean, well-managed inbox.
• Oversee the Salesforce platform where all invoice issues are submitted and tracked.
• Create new AP cases, assign case numbers, update case fields, and ensure all supporting documentation is uploaded.
• Respond to messages and updates within Salesforce to keep cases active and progressing.
• Ensure all cases remain up to date so reporting is accurate and complete.
• Research and resolve invoice discrepancies, including payment delays and missing information.
• Communicate regularly with Purchasing, Receiving, and other internal teams to resolve issues.
• Route cases or invoice problems to the appropriate individuals or departments for resolution.
• Process invoices accurately and in a timely manner.
• Identify and correct errors or unresolved issues left behind by other departments or team members.
• Maintain clean, accurate records, ensuring all data is properly entered and reconciled.
• Support month-end close activities as needed.

Qualifications

• Previous experience in Accounts Payable or a related accounting function.
• Experience in SAP S/4 HANA
• Processing invoices - purchase order and non-purchase order.
• Experience working with shared AP inboxes and managing high-volume inquiries.
• Familiarity with Salesforce or similar case-management systems is a plus.
• Strong attention to detail, organization, and follow-through.
• Excellent communication and problem-solving skills.
• Ability to work cross-functionally with multiple internal teams.