What are the responsibilities and job description for the Closing Coordinator - Midland position at Impact Title?
Role Overview
Collaborate with and guide home-buyers through the home closing process with excellent communication and empathy, supporting a seamless closing experience.
Core Functions
- Guide each home-buyer through the closing process with empathy, urgency, and diligence.
- Throughout the entire process, form relationships and enthusiastically and warmly communicate with customers and other team members.
- Continually enhance the closing day experience by collaborating with home builders to create a personalized, memorable, and seamless closing day for each home buyer.
- Complete each closing with attention and ownership of detail, communication, and information for the home buyer.
- Execute processing and uploading of documents immediately after closing to ensure timely funding of home purchase.
Preferred Qualifications
- Customer service experience
- Bilingual (English & Spanish)
Work Environment and Physical Requirements
- Office environment
- Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
- Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
- Must have a current and valid drivers license and must be able to be insured by company fleet insurance.
- To be considered for this position, you must be at least 18 years old in accordance with company policies and applicable labor laws
- Ability to lift 5 - 20 pounds.
Hours and Schedule
- Average 40 hours per week (8am-5pm, M-F).
- No evenings or Sundays
- Travel is regularly required between Midland & Odessa
Benefits
- Comprehensive Employee Benefit Package
- Employer-Paid Life, AD&D, LTD Insurance
- Enrolled into ESOP (Retirement Benefits)
- Paid Time Off Policy
- Company-Issued Cell Phone
- Company Training Opportunities
- Company-Sponsored Vision Trips