What are the responsibilities and job description for the Pharmacy Concierge position at Imperial Health Plan of California?
People are the most important asset of Imperial, for this reason the difference and plurality of people, equality of opportunities, non-discrimination and inclusion in the workplace are priority and strategic factors in the Organization. Imperial maintains a strong will to promote Diversity, Equity, and Inclusion, through inclusive leadership as a lever change and business sustainability.
Imperial Health Plan of California, Inc. is approved by California Department of Managed Health Care to offer full-service Medicare Advantage coverage, including a Medicare Advantage Prescription Drug plan, and a Chronic Condition Special needs plan over numerous counties in California. Through its affiliate, Imperial Insurance Companies, Imperial also offers Medicare Advantage plans in Texas, New Mexico, Utah, and Arizona.
Mission is to deliver valuable care so that members are healthy in body, mind, and spirit to achieve their inherent potential.
Vision is to deliver value based care that is clinically effective, sustainable, and achieves exceptional outcome. Please be sure to check our company website at https://imperialhealthholdings.com
JOB SUMMARY: Acts as a navigator and coordinator to proactively engage and assist members, caregivers and providers with pharmacy services and prescription related products they need. Assists in managing specific reports to impact medication adherence, medication reconciliation and other STARs and HEDIS measures. Contributes to team effort by accomplishing related results as needed. The Pharmacy Concierge delivers on the company’s purpose of helping people on their path to better health through a focus on excellent, purpose-driven customer service to create memorable service experiences.
ESSENTIAL JOB FUNCTIONS:
1. Builds relationships with members, caregivers, and providers by answering (non-clinical) questions and welcoming them to Imperial Health Plan (“IHP”). Ensuring that any clinical advice is provided only by clinical staff at IHP.
2. Provides individualized customer service based on members unique needs.
3. Assists pharmacy team in managing medication adherence, medication reconciliation and other STARs and HEDIS measures. This will include member outreach to notify them about prescription pick-up in order to improve members adherence and health outcomes.
4. Engages members to identify opportunities to improve service and/or customer experience and helps members navigate various programs, online portals, and digital tools.
5. Drives awareness and informs members, caregivers and providers of availability of pharmacy benefits and other services offered by IHP.
EDUCATION/EXPERIENCE:
· High school graduate or equivalent.
· 2-5 years of health care, customer service, patient relations and/or hospitality concierge experience
· Spanish speaking preferred
SKILLS/KNOWLEDGE/ABILITY:
· Bilingual Eng/Spanish strongly preferred
. Excellent phone, speaking and customer service skills
· Excellent computer skills, proficient on Microsoft Office
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Required)
- Microsoft Office: 2 years (Required)
Work Location: In person
Salary : $19 - $23
