What are the responsibilities and job description for the Customer Service Representative position at Imperial Textile?
Company Description
Who Are We?
Imperial Textile is a leader in the sales and distribution of uniforms and linens. Established in 1998, the company has evolved into an e-commerce business that manufactures, sells and distributes products from our headquarters in Buffalo, NY as well as from warehouses across the United States. We service both the hospitality and institutional industries around the world and have a dedicated division to supply the promotional product industry. Throughout our years of growth and change, we have kept true to our dedication to quality and service for both our customers and our employees.
Job Description
• Assist customers while building long term business relationships
• Answer customer questions via phone, email and live chat
• Enter, verify, and process orders
• Ensure orders ship on time and deadlines are met
Qualifications
• 2 years previous customer service experience in office setting
• Strong attention to detail
• Ability to work in fast-paced, deadline-oriented environment
• Sales experience that can assist in building customer relationships
• ERP, MRP or NetSuite experience a plus!
Additional Information
What Can We Offer You?
At Imperial Textile we offer competitive wages and a robust benefits package. We offer an environment where personal growth is encouraged. In addition, a relaxed office setting, flexible scheduling to fit your lifestyle, and an awesome team of co-workers.
If you are interested in playing a key role for one of the most highly regarded companies in our industry, this is the business for you!
Imperial Textile is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines.
Imperial Textile is a HUBZone-qualified business. Residents of HUBZone designated areas are encouraged to apply.
