What are the responsibilities and job description for the Chief Operating Officer position at Incognito Software Systems Inc?
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Job Summary :
Reporting to the CEO, the COO is responsible for leading organizational efforts to build a comprehensive client experience. This position will oversee all aspects of client-facing business operations, including Sales, Client Success, Customer Service and Support, and will work closely with our Product and Engineering teams to ensure our solutions are exceeding client expectations. This position is also accountable for developing and executing strategies to drive growth and maximize efficiency. As an integral part of the executive team, this position helps set the vision that enables our organization to deliver on its promise to be the solution that enables our partners to elevate their own brand of hospitality.
This is a hybrid position located in Rochester, NY.
Job Description :
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Oversees all aspects of the company's day-to-day operations.
- Recruits, motivates, and retains a high-performing organization, driving employee engagement, satisfaction, and morale.
- Builds and maintains strong relationships with key stakeholders, including clients, vendors, and market partners.
- Drives cross-functional focus on customer outcomes, value, and experiences.
- Operationalizes a seamless customer journey built on customer value across all functions.
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