What are the responsibilities and job description for the Implementation Program Manager position at Indeavor?
We are looking for a driven Global Program Manager who will coordinate internally and externally for successful delivery of Indeavor customer solutions. You will be accountable for defining scope, establishing and supporting adherence to program strategy, achieving on-time & on-budget customer deployments and providing both tactical and functional support to project teams. Your traits include being a self-motivated leader, organized, flexible, articulate, confident, professional, and thriving in a fast-paced work environment.
Key Responsibilities:
- Operate at a program level planning role, overseeing all site implementations, with ultimate accountability over SOW execution and strategy development based on established best practices and customers' unique needs
- Drive delivery of workforce management solutions for enterprise customers using the Indeavor suite of products
- Align with company and program leadership to define Statements of Work and project scoping documentation
- Manage internal & external resources throughout engagement period
- Maintain project financials through regular tracking of milestones
- Report program and project status to internal and external executive leadership & facilitate required escalations
- Drive customer adoption through design and delivery of organizational change management initiatives
- Understand complex scenarios and explain/drive resolution in a concise way
- Deliver efficiencies through business process re-engineering of core operating practices
- Manage customer expectations and communicate with key stakeholders at all levels of organizations