IMAGING CLERK/ADMINISTRATIVE SUPPORT

Job Summary

 The Imaging clerk is responsible for completion of clerical duties, facilitates office workflow and assists the customers/ physicians of the Imaging department. The Operational Service Lead will act as liaison for the Clerk position and assist with overseeing the role within the Radiology Department.

Essential Job Functions

• Greets and assists all customers as needed.
  • Provides direction to customers when needed.
  • Answers the telephone using proper telephone etiquette.
  • Assists with distribution of patient preps, and screenings.
  • Places courtesy calls to patients when needed.
• Prepares all correspondence for physician offices and other institutions as needed.
  • Prepares and obtains necessary release forms.
  • Burns CD's and DVD’s.
  • Faxes reports to physician offices.
• Monitors imaging picture archive communication system to facilitate department workflow as needed.
  • Assists physicians and other staff with HIS/RIS/PACS systems
• Facilitates internal communication with various departments as needed.
  • Delivers and retrieves requests from technologist/radiologist office/reading room/work area.
  • Delivers imaging department mail.
  • Directs phone calls to appropriate location.
• Maintains work station in optimum condition.
  • Assure adequate office supplies are maintained.
  • Reports any necessary malfunctions to supervisor.
• Implements downtime procedure when necessary.
  • Assists in rescheduling of patients during equipment downtime.
  • Initiates established downtime procedures during HIS/RIS and PACS downtime.
• Receives and prepares outside mammography CD/DVD’s for interpretation by radiologist.
  • Receives and digitizes imports DVD’s and films from all facilities
• Maintains critical results/ call reports work list in PAC’s system
  • Contacts order physician with results
• Proper documentation and trail
• Other duties as assigned

Required Qualifications 

• High School Diploma or GED, or Higher Level of Education.
• Knowledge of basic Office Equipment and working knowledge of computers
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications

• Clerical experience

License, Certification & Clearances

• PA Act 34 Criminal Background

Supervisory Responsibilities

• This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between Excela Health locations.

LEAN

• Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela’s missions, vision and values.

AAP/EEO

• Excela Health is an Equal Opportunity Employer. It is the policy of Excela Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Excela Health will conform to the spirit as well as the letter of all applicable laws and regulations.
• Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.