What are the responsibilities and job description for the Workforce Management Specialist position at Independence Pet Group?
A company is looking for a Workforce Management Specialist to support its Workforce Planning Operations team.Key ResponsibilitiesMonitor call queues and manage resource allocation in real-timeGenerate and provide reports on scheduling, productivity, and service levelsCoordinate schedule changes and communicate with various teams regarding call and inventory volumesRequired QualificationsMinimum of 1 year of call center experienceAt least 6 months of experience with Verint (or Aspect), Kronos, Workday, and Avaya CMS SupervisorIntermediate proficiency in Microsoft Office, particularly Excel and PowerPointAbility to work a flexible schedule, including nights, weekends, and holidays