What are the responsibilities and job description for the Public Engagement Representative position at Independence Seaport Museum?

Description: Our Public Engagement Representatives are part of a dynamic team whose goal is to greet and interact with Museum guests. Individuals in this position are responsible for selling tickets to the museum, historic ships, and boat rentals, assisting customers in the Museum Store, as well as occasionally assisting with the waterfront and public programming all while making customer service the highest priority.

Qualifications

Positive, friendly, welcoming attitude
Good interpersonal communication and telephone skills
Excellent organizational skills and attention to detail
Excellent written and verbal communication skills
Superior customer service skills, cash handling experience preferred
Ability to work as part of a dynamic team, as well as independently on various projects
Ability to handle confidential information
Ability to work weekends, evening hours, or holidays as needed

Duties

Provide a positive, welcoming and helpful front of house experience
Sell admission tickets at the front desk and various ticket booths
Upsell guided tours and other museum events/programs
Assist customers in the store with purchase decisions and process store sales
Restock merchandise as needed and maintain store displays
Provide tourism information beyond the museum to visitors
Assist in the selling and promotion of membership packages
Service inbound calls and inquiries in a professional manner
Maintain accurate cash drawers and reports
Report out-of-order interactives or needed repairs in galleries to supervisor
Receive deliveries and mail
Ability to fill in for other front line departments as needed and occasionally assist in the operation of renting boats or bartending special events.

The Independence Seaport Museum is an Equal Opportunity Employer that values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged in our mission. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

To Apply

Apply to this position directly at https://phillyseaport.isolvedhire.com/jobs/. No phone calls.

Independence Seaport Museum allows visitors to discover Philadelphia's river of history and world of connections. For more information, please visit phillyseaport.org.

We are located on Penn's Landing at 211 S. Columbus Blvd., Philadelphia, PA 19106. The Museum is easily accessible by public transportation and nearby parking, and is ADA accessible.

Salary: $14.25 per hour

Salary : $14

Customer Engagement Representative

SKF Group -

Blue Bell, PA

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Public Engagement Representative

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