PC LAN Analyst II

 ^{Be You. Be Independent!}  

Are you experienced in supporting corporate technologies and looking to advance in your career? If so, we need you!

At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company. 

About the Job:

Join Independent Bank as a PC-LAN Analyst II!

In this vital role, you'll provide configuration, installation, and tech support to our teams and affiliates, ensuring compliance with our service level agreements. You'll work closely with our SVP Chief Information Officer, playing an integral part in our IT operations. Ideal candidates have 3 years of hands-on experience in supporting corporate technologies, configuration, troubleshooting, time management; and WAN support.

Apply now to help us succeed in our technological goals and our mission of inspiring financial independence today, with tomorrow in mind.

Why You Should Apply:

• Comprehensive total rewards package.
• A knowledgeable, goal-driven, and exciting team of colleagues.
• Exposure to different areas of banking and the ability to work with leaders within the industry.
• Community-focused events and volunteer opportunities.

What You Will Do: 

• Builds/Configures/Installs personal computers in accordance with corporate standards and/or as indicated on service request.
• Troubleshoot and/or repair PC-related service requests. Troubleshoots and/or repairs peripheral LAN devices including printers, spoolers, scanners, modems, etc. Supports network administration troubleshooting and change management activity.
• Does initial fact-finding on assigned service requests. Contacts customers to identify/clarify issues. Works with the Customer Service Team to identify resources needed to resolve service requests including tools, software, replacement parts/equipment, personnel, etc. Works with the Customer Service Team to define action steps on unresolved service requests. 
• Uses the internet, vendor/manufacturer documentation, peers, etc. to research appropriate action steps.
• Overflow calls from the Help Desk queue will be answered by the PC/LAN Analyst as needed.
• With department head approval, escalate to external vendors and/or consultants for resolution.
• Maintains an organizational system using personal skills and the Tech Excel ticketing system to ensure prompt, timely follow-up on outstanding and/or unresolved issues. Keeps customers informed of the status of outstanding orders, and actions taken on behalf of customers to resolve outstanding service requests (escalated to vendors, manufacturer, etc.)
• Communicates offsite travel to the team to efficiently coordinate additional support opportunities.
• Monitors and updates equipment reaching the end of its lifecycle promptly.
• Performs other related duties as assigned.

Knowledge, Skills, and Abilities:

• High school diploma or equivalent required.
• Bachelor’s degree in Computer Science or Network Engineering preferred. Certifications in related areas are a plus.
• 3 yeas of hands-on experience in supporting corporate technologies, configuration, troubleshooting, time management; and WAN support.
• The role requires a high level of technical proficiency to perform job responsibilities autonomously with minimal guidance.
• Excellent organizational abilities and strong communication skills, both oral and written, are essential.
• Basic awareness and comprehension of HDI and ITIL standards are also expected.
• Excellent interpersonal, presentation and communication skills.

                                                                                                                          Be YOU. Be Independent!