What are the responsibilities and job description for the Red Shirt Promotion Specialist position at Independent Health?
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Overview
The Red Shirt Promotion Specialist will be responsible for sales acquisition and retention strategies for Medicare. They will be responsible for identifying, contacting, and following up with prospects in the Medicare market. They will staff Independent Health Medicare Information Centers and ensure PHI and security metrics are met. The Specialist will be responsible for compliance/adherence to CMS sales and marketing guidelines. They must demonstrate consultative sales techniques to uncover the prospects’ issues and needs and apply comprehensive knowledge of complete line of products and services and CMS guidelines to provide a solution to meet those needs. They will fully utilize systems such as Salesforce.com and IKA to maintain extensive records of prospects and activities. The Red Shirt Promotion Specialist will be responsible for 100% compliance with all CMS corporate requirements.
Qualifications
- High school diploma or GED required.
- One (1) year of customer service and/or sales experience required. Experience working with Medicare preferred.
- Current license to sell health insurance in the State of New York required or must obtain that license within ninety (90) days of commencing employment.
- The desire and ability to work with the senior population (patience, empathy, kindness).
- The ability to understand and communicate Medicare benefits (training provided).
- Excellent customer service and interpersonal skills.
- Commitment to the fall sales campaign that runs from September through December.
- Compliant while interacting with customers.
- Ability to work outside of core business hours which may include nights, weekends, and holidays.
- Must have a reliable means of transportation. Any Independent Health associate who uses a motor vehicle in the course of their duties representing Independent Health must be compliant with State Motor Vehicle laws and must follow the Policy that pertains to Driver’s License Requirements as a condition of employment.
- Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.
Essential Accountabilities
- Appropriately greet all members, guests, and associates.
- Answer inbound member/prospect sales calls.
- Make outbound follow up sales calls.
- Build new member accounts/opportunities in Salesforce.
- Utilize Siebel/Healthrules to look up member accounts and make changes.
- Input enrollment/change forms into IKA for prospects/members.
- Send daily applications/OTF numbers to manager for reporting purposes.
- Complete all training modules prior to answering calls.
Immigration or work visa sponsorship will not be provided for this position
Hiring Compensation Range: $22.50 - $25.00 hourly
Hiring Compensation Range: $22.50 - $25.00 hourly
Compensation may vary based on factors including but not limited to skills, education, location and experience.
In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.
As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.
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Current Associates must apply internally via the Job Hub app.
Salary : $23 - $25
