Medical Support Assistant (Office Automation)

The position receives patients, answers telephone calls and performs other clerical assistance in relation to patient care and treatment or patient registration.

We are accepting applications year-round with eligible applicants being placed on a standing register and referred for consideration as vacancies occur with referral at multiple grade levels and locations. Referral is based on the date management request is received.

Qualifications:

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. See Required Documents Section for additional information on what to submit to support your resume.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.


MINIMUM QUALIFICATIONS - GS-03:
Your resume must demonstrate performing the following type of work and/or tasks:

• SIX months of general experience. General experience is progressively responsible clerical, office or other work that indicates ability to perform the work of this position at the GS-2 level. OR
• ONE year of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. OR
• COMBINATION of education and experience that when combined fully meet the minimum qualifications for this position. The total percentage must equal at least 100% to qualify an applicant for the GS-3 level.

MINIMUM QUALIFICATIONS - GS-04:
The following information shows the amounts of education and/or experience required to qualify for this position

• GS-04 requires 12 months of general experience OR substituting education for experience. You can substitute two years education above High School graduation.
• General Experience Requirement is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.

MINIMUM QUALIFICATIONS - GS-05:
The following information shows the amounts of education and/or experience required to qualify for this position.

• GS-05 requires 12 months of specialized experience OR substituting education for experience. You can substitute four years education above High School graduation. NOTE: Equivalent combinations of education and experience are qualifying for all grade levels and positions for which both education and experience are acceptable.
• Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks:
• Specialized Experience Requirement is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled.
• Examples of specialized experience. Work such as serving as a receptionist in a medical treatment center, performing record keeping duties and providing miscellaneous support to the medical staff of a medical treatment center. Work that uses a practical knowledge of computerized data entry and information processing systems and basic rules and regulations governing patient treatment and standard procedures such as medical records, and medical terminology of the unit supported.

TYPING PROFICIENCY REQUIREMENT (All Grades)
In addition to meeting experience or education requirements, applicants for this position must show possession of Office Automation (OA) skills. This position requires the skill of a qualified typist. In addition to meeting experience or education requirements, you must be able to type at least 40 words per minute (based on a 5-minute sample with 3 or fewer errors). All candidates must self-certify their typing ability when completing the occupational questionnaire.

Time In Grade
Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).

You must meet all qualification requirements within 30 days of the cut-off date or the closing date of the announcement. Cut-off date(s) are established based on the date the human resources office receives management request for a list of eligibles or every 10 days thereafter. The job announcement is open continuous until the closing date.

Responsibilities:

• Receive patients, visitors, and telephone calls; refers calls to appropriate staff; escorts patients into treatment areas, as needed.
• Refer emergencies and walk-ins for treatment; answers routine medical, personnel, and administrative inquiries; and confirms eligibility; maintains patient logs.
• Retrieve and file medical records.
• Interview patient and enter the required information into the Patient Registration System, print the required forms.
• Maintain data required for patient registration and accurate billing.
• Assist patients in completing new or updated forms for the automated patient registration system.
• Collect and copy third party health cards
• Decide when it is necessary to initiate a new health record or notify Medical Records Department to reactivate a retired patient record.
• Monitor those who need to be referred to contact representative or benefits coordinator.
• Type correspondence, memorandums, reports. Ensure proper format, spelling, punctuation, and medical terminology is used in all correspondence and record documentation.

Salary : $35,373