What are the responsibilities and job description for the Customer Service Associate - South Bend position at Indiana Farm Bureau Insurance?
Responsibilities
- Takes incoming phone calls and answers customer questions.
- Handles any walk-in customers.
- Collects payments.
- Makes policy changes.
- Assists with claims paperwork that is requested by the claim’s representatives.
- Provides proof of insurance documents that are requested by clients.
- Any additional duties assigned by management.
- Bilingual in Burmese preferred.
- High school diploma or GED equivalent.
- 1 year of customer service experience.
- Property & Casualty insurance license required or must be able to obtain this license within 2 years.
- Proficient in Microsoft Suite.
- Strong communication skills.
- Strong time management and problem-solving skills.
- Strong attention to detail and accuracy.
- An organization that values work/life balance
- Paid vacation/sick leave
- 401(k) with match
- Fulltime with a Monday - Friday schedule
- Potential for a yearly bonus with a possible payout of up to 20% of the salary
- Contests and incentives
- Benefits eligibility within 30 days of employment
- Negotiable pay based on level of experience
- Collaborate in a team environment
- Paid volunteer hours