Office of the Registrar (Records Services Representative)

ENROLLMENT MANAGEMENT (IN-ENRL-IUINA)

The Office of the Registrar plays a key role in strategic planning, as well as in the coordination, integration, development, and implementation of core university functions that support academic departments, faculty, and students.

Department-Specific Responsibilities

• Provides critical front-line support for the Office of the Registrar through a variety of customer service interactions (phone calls, email, walk-ins, virtual appointments).
• Acts as the "face" of the Registrar's Office and serves as the initial point of contact for registrar-related inquiries from students, staff, and third parties.
• Responds to all modes of client inquiry, serving as enrollment processor (updating student records in SIS), analyst, and problem solver for the IU Indianapolis community.
• Supports enrollment processes, creates and distributes academic documents, maintains student records, and organizes incoming documentation.
• Identifies, interprets, and reports trends that create administrative barriers based on interactions with students and campus partners.
  
  

General Responsibilities

• Interprets and explains a wide range of university and governmental policies and procedures involving official records and/or student loans to students, faculty, parents, and the general public.
• Processes and maintains official records, answers specific questions regarding records.
• Ensures that records are accurate and complete; and investigates and resolves any questions or discrepancies.
• Process, approve, and issue short term loans and/or official documents including transcripts, student loan deferments, and insurance forms after determining student eligibility.
• Responds to requests for information; determines appropriateness of release of information under well-established university and federal policies; transmits information.
• Distributes and collects forms from walk-in clients; sets up staff appointments.
• Monitors any changes to student files; updates as new information is received. Develops and maintains files and databases.
• Responds to student inquiries regarding status of account. Provides technical direction to part-time student staff.
• Certifies completion of degree requirements
  
  

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)
  
  

Required

WORK EXPERIENCE

• 2 years in customer service, higher education, or related field
  
  

Skills

Required

• Proficient in written and verbal communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Demonstrates ability to maintain confidential information
• Friendly and service-oriented
  
  

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Indianapolis, Indiana

$40,000 per year based on experience

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)
  
  

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Services Generalist

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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Telephone: 812-856-1234