Housekeepers

The Embassy Suites Downton Pittsburgh is an urban, energetic, and inspired hotel with an Industrial flare. Located in the heart of the financial district. Located minutes form the theater district, strip district, and all three sports stadiums, The Embassy provides the ideal accommodation for business and leisure travelers. The 25 story, 225 Suite room property has over 6000 square feet of flexible meeting and banquet space. Featuring American style cuisine and located on the 25th Floor, Ollies Gastropub is a beautiful sky top restaurant that look over PNC Park and the downtown area. Minutes away to downtown business, cultural and social venues such as The Heinz History Museum, Andy Warhol Art Museum, Rivers Casino, and much more! Our Team is dedicated to delivering exceptional experiences as well as making sure we provide guest with genuine lasting memories of our lovely city, and we want you to join!

Thrive here with our comprehensive Benefits Package-featuring:

Employee contributed health, dental, and vision.

Hilton Travel Perks

PTO and Holiday pay after qualifying period.

Owned and operated by Indus Hospitality the Embassy Suites Downtown Pittsburgh is located at 535 Smithfield Street, Pittsburgh, PA

Housekeeper

Job Title:   Housekeeper                                                                                    

Reports to:  Housekeeping Manager                                                               

Job Objective:  To contribute to guest comfort and ensure the daily cleaning and tidying of the assigned hotel bedrooms and any public areas.

Key Areas of Responsibility:

Efficiently perform all the cleaning activities of the hotel’s facilities, including routine and deep cleaning of guestrooms, public areas, back of the house and laundry operations.

To ensure that company standards and procedures are applied.

Specific Duties:

• Have a good understanding of all of hotels operating procedures;
• Be knowledgeable of rooms types and standards for supplies;
• Check the general condition of the room and notify the Housekeeping Supervisor of any malfunction or damage;
• Clean and sanitize guest rooms, replenish supplies and amenities, inspect and report rooms ready for sale to the front desk all in accordance with hotel’s training and standards;
• Dust and clean all furnishings in guest room including the television, desk, desk chair, desk lamp/shade, air conditioner unit, head boards, night stand, wall picture, wall lamp/shade and window ledge;
• Maintain cleaning supplies and the cleaning cart in safe, organized and presentable fashion;
• Ensure prompt and systematic servicing of all guest requests;
• Handle guest complaints effectively;
• Promote goodwill by being courteous, friendly and helpful to guests, managers and all other associates;
• Team work;
• Organization and thoroughness: preparing bedrooms in the specified length of time whilst respecting internal hotel procedures;
• No service rooms must be approved by inspector or front desk;
• Must wear uniform and nametag;
• Must follow all policies and emergency procedures of the hotel;
• Discretion: not disturbing guests
• Laundry and public area cleaning.
• Must maintain personal cleanliness.
• Willing to work flexible hours.
• Must embrace the Mission, Values, and Vision of the company.
• Deep clean when assigned.
• Other Duties and Responsibilities as may be designated 

Education/Experience: Minimum high school.  Prior housekeeping/hotel experience preferred.

Equipment/Computer Expertise: Prior knowledge of operating laundry room dryers and washers desired but not required.

Physical Demands:

• Must be able to push, pull, bend, stoop and reach upwards.
• Must be able to lift up to 40lbs.
• Must tolerate exposure to extreme temperatures.
• Must tolerate prolonged periods of standing and/or walking.

Work Environment: Interacting with co-workers, customers, working with cleaning chemicals and vacuum cleaners/brooms.

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Embassy Suites by Hilton Pittsburgh-Downtown staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under allcircumstances. Every Embassy Suites by Hilton Pittsburgh-Downtown hotel associate is a guest relations ambassador, every working minute of every day. 

Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.