Parts Manager

INEOS Automotive – Built For More

Story so far

Since we started our journey to build a no nonsense 4X4, we’ve come a long way. We’ve established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We’ve partnered with some of the biggest names in the automotive industry. We’ve made our way from vision to prototype. We’ve secured a world-class production facility and delivery team. We’ve delivered Grenadiers to customers all around the world. We’re building our double cab pick-up, the Quartermaster.

People and Culture

Easy never changed anything. Not in manufacturing, science, engineering or energy – and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary.

If this sounds like you, let’s talk.

Working closely with the wider Americas team and alongside the global aftersales team the Parts and Accessories Distribution Manager will be responsible for optimizing the parts inventories of the US Parts Distribution Centre (PDC) as well as those of retail and service partners in order to provide the highest possible customer fill rate while still in alignment with working capital requirements. The role will consult the field team and retail partners on parts operations and identify coaching opportunities by monitoring key performance indicators. This role will also manage relationships with logistics vendors to ensure parts logistics are providing the highest possible service levels to our retail partners and end customer.

Responsibilities:

• Facilitating effective and efficient processes that ensure parts claims and returns are managed within guidelines (to be set) for both processing and submissions
• Analysis of root cause issues to identify opportunities to enhance Facing Fill Rates, Stock Order to VOR ratio, logistics costs, and overall parts purchase performance
• Strong liaison between global HQ, Americas team, and vendors to ensure collaboration, identification of risks, streamlining of process, and cost saving measures
• Ensure the correct training options are available to both internal and external workshop personnel in collaboration with our chosen training provider
• Assisting workshops with the efficient process of return and damage claims to ensure smooth invoicing and payments are achieved
• Reporting regularly on the key metrics within department to include, spend, purchases, quality, localised issues, geographical concerns – to ensure enhancement options are made available to the business
• Offering direct support (telephone, instant messaging, email, reporting methods, INEOS Systems) to customers or workshop partners as necessary
• Review, administer, and improve warranty, accessories, and spare parts claim program/processes in coordination with HQ Warranty Team, Regulatory Compliance, and Americas Aftersales team
• Establish, launch, and administer Dealer Parts Performance metrics to track network performance and identify top/bottom performers
• Directly support Dealer retail partners via daily responses to their inquiries within the Parts Ticketing system (within less than 24-48 business hours).
• Forecast and administer parts demand planning - ensuring that Americas region receives appropriate distribution of available supply
• Oversee and right size US PDC inventory to ensure Americas market has appropriate stocking levels and minimizes obsolesce.
• Safeguard regional parts availability
  
  

Qualifications:

• The ideal candidate will preferably come from an automotive aftersales background
• Significant Parts based business experience
• Recognized technical qualification or qualified by experience
• Strong analytical skills
• Ability to support field-based customers and teams with customer focused warranty solutions
• Stakeholder management which includes relationship building across departments and functions
• Occasional travel throughout the Americas region maybe required
  
  

If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

If your application is successful one of the team will be in touch to arrange an initial conversation!