State of IOWA Business Analyst Hybrid

We are seeking a Business Analyst to support service management initiatives, ideally with experience in ITSM and familiarity with ITIL practices (ITILv4 certification preferred but not required).

The BA will play a key role in supporting and documenting the following business processes:

• Statewide and agency-specific service request workflows
• Change management procedures for DoIT staff, including expansion of change and configuration management practices
• CMDB relationship mapping for Configuration Items (CIs) tracked within the system
• Definition and documentation of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for both agencies and DoIT departments
• Identification and documentation of integration needs between ITSM processes and other DOM/DoIT business systems
• Gathering requirements for dashboards and reporting to support agency visibility and performance tracking
• Supporting QA testing efforts, including documentation and execution of test cases for various ITSM processes

This role requires strong analytical and communication skills, as well as the ability to collaborate across technical and business teams to ensure successful implementation and adoption of ITSM processes.

The Division of Information Technology (DOIT) provides adaptable, secure, and cost-effective technology services and solutions. We manage all IT assets, projects and resources, and we deliver technology and expertise to support Citizens of Iowa and their families every day. This includes consistently delivering top tier performance and value to citizens as a trusted partner and services provider.

DoIT is committed to the pursuit of creative and innovative solutions that enable our Agency to help Iowans achieve healthy, safe, stable and self-sufficient lives through the programs and services we provide. We strive for an IT culture that identifies the newest, most effective solutions through discovery, open discussion and collaboration. We have fun together, care about each other and take pride in the solutions we provide. We believe in continuously optimizing our processes, refining our solutions and improving ourselves to the benefit of the Iowans we serve.

If you are passionate about applying your creative and innovative architecture strategies and approaches across the Division of Information Technology enterprise, then this is the role for you!

Responsibilities of business analyst role include but are not limited to:

work directly with the business and technical teams to gather and document requirements for various Iowa systems and programs.

Creating, presenting and maintaining user stories, acceptance criteria, demo expectations and design documents in DHS defined systems.

Creating/documenting, tracing, maintaining, prioritizing, and assessing changes to business processes and the associated requirements

Working closely with key decision makers, systems owners and end users in support of core processes and critical business objectives

Conducting research to obtain data, analysing problems to advise and recommend solutions

Querying and analysing data to determine solutions, such as installation of alternate methods and procedures, changes in processing methods and practices, or redesign of products or services

Advising client or department heads on alternate methods of solving needs or problems, and recommending specific solutions

Working within an agile methodology framework with a focus on delivering value and adjusting rapidly to produce the most effective outcome

Working closely with all IT organizations and driving projects to successful completion

A successful candidate for this role is expected to possess the following skills and experience:

Excellent interpersonal, verbal and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, IT professionals, and subject matter experts

Experience in process mapping, group facilitation, data gathering and analysis, and phases of project life cycle (requirements gathering, design, development, deployment, training, and measuring effectiveness.)

Experience delivering software as part of an agile delivery team

Strong ability to work effectively within time constraints, changing priorities, and independently

Proficient in Microsoft Office Suite including Excel, Word, PowerPoint and Visio

Experience with requirement gathering software such as Azure DevOps, TFS, JIRA, or RTC.

Analyse business strategy and user needs, document specifications, and translate business objectives into proper system requirement specifications

Guide business customers through business case development for new applications/functionality, including cost / benefit analysis and risk / impact analysis

Understanding of how to deliver value through realizations of benefits, avoidance of cost, identify new opportunities and modernizing the organization

Focus on continuous improvement for both the business process and the underlying technologies and system support

Strong ability to decompose complex

Skills minimum of 5 years of experience

Ability to effectively prioritize and execute tasks while under pressure

Ability to ensure that user expectations are met during the testing process

Ability to identify and analyse suitable opportunities for test automation

Ability to prioritize and manage multiple projects, and project activities, simultaneously, while meeting established deadlines.

Create and execute test plan

Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.

Azure DevOps (ADO), Atlassian s Jira, IBM s Rational Team Suite (RTC).

Business process definition, requirements definition, and development and support of integrated business applications

Communicates changes, enhancements, and modifications of business requirements verbally or through written documentation

Demonstrate strong verbal and written communication skills

Knowledge of business process analysis, techniques, design, and development

Requirements and Use Case documentation