What are the responsibilities and job description for the Help Desk Specialist position at Infirmary Health?
Overview
Qualifications
Minimum Qualifications
Strong client-facing and communication skills
Ability to diagnose and resolve basic computer technical issues
Desired Qualifications
Associate Degree or completion of IT training program
IT Help desk experience
Experience with EPIC EMR
Responsibilities
Provides Help Desk technical assistance to the Infirmary Health user community by evaluating, trouble shooting, and resolving computer hardware/applications and pc-related software problems. Investigates technical problems in all applications, network and pc support areas, and escalates unresolved matters to the appropriate recipient.