What are the responsibilities and job description for the Desktop Support Specialist position at Infojini Inc?
6 weeks contract
Position Description:
Client is seeking enthusiastic, customer-oriented Temporary IT Support Specialists to assist employees during the annual Open Enrollment period. This role focuses exclusively on helping users gain access to benefit selection platforms via email, Multi-Factor Authentication (MFA), and password recovery tools. Support will focus on assisting users with automated login tools and resolving general access-related issues.
Key Responsibilities:
Provide frontline support to users experiencing access issues related to Workday Open Enrollment event
Guide employees through email login procedures, MFA setup, and password reset tools using automated systems
Guide users to relevant self-service portals and IT resources
Ensure employees can successfully reach the benefit enrollment interface (without advising on benefits selection)
Deliver clear instructions and empathetic troubleshooting for a diverse range of users
Supply contact information for the Department of Human Resources (DHR) for benefit-specific inquiries
Document user interactions and escalate unresolved access issues as needed
Education and Experience:
Experience
Previous experience in help desk or IT customer support preferred
Strong communication skills and ability to explain technical processes clearly
Familiarity with email systems (e.g., Outlook), MFA platforms, and self-service password recovery tools
Ability to maintain professionalism and patience under pressure
Capable of efficiently navigating administrative systems while providing real-time user guidance
Skills Requirements: Ideal Candidate Traits
Empathetic, patient, and calm during high-volume support periods
Technically savvy with a service mindset
Responsive and able to adapt to changing systems or user needs
Strong sense of discretion and respect for user privacy
