What are the responsibilities and job description for the Service Desk Analyst position at Infomatics Software Solutions?
Position Overview:
As a Service Desk Analyst (QA/QC Team), you will:
- Provide first-level technical support for inbound incidents and service requests.
- Answer client phone calls and emails, ensuring timely and courteous service.
- Maintain and manage the technical support inbox.
- Assist in developing work instructions, procedures, and documentation.
- Troubleshoot hardware and software issues using ITIL methodology.
- Ensure a high-quality customer experience through exceptional problem-solving and communication skills.
Required Skills & Experience:
- Customer support experience, including answering client phone calls and active listening.
- Strong organizational, time management, and multitasking skills.
- Excellent verbal and written communication with a commitment to quality service.
- Ability to adapt to different personalities and manage competing priorities.
- High School Diploma required.
Preferred Qualifications:
- Experience working in an IT environment and providing end-user support.
- Familiarity with Google Suite and Google Email.
- Technical writing experience and knowledge of PC hardware/software.
- Associate’s or Bachelor's degree in Computer Science, Information Systems, or a related field.
Job Types: Full-time, Contract
Pay: $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $19