What are the responsibilities and job description for the Help Desk Analyst position at InfoPeople Corporation?
Knowledge, Skills, and Abilities
Advanced computer skills are required, particularly related to personal computers, PC peripherals, and network Help Desk support services that align with the responsibilities summarized in the Job Description. In addition, strong candidates will have expertise related to troubleshooting computer software / hardware problems; advanced customer relations skills; good verbal and written communication skills; ability to control and manage several projects simultaneously; working knowledge of MS Word, MS Excel, and MS Outlook; and strong analytical and decision-making skills.
Skills
- Advanced computer skills are required, particularly related to personal computers, PC peripherals, and network Help Desk support services - Required - 5 Years
- Expertise related to troubleshooting computer software / hardware problems - Required - 5 Years
- Advanced customer relations skills - Required - 5 Years
- Good verbal and written communication skills - Required - 5 Years
- Ability to control and manage several projects simultaneously - Required - 5 Years
- Working knowledge of MS Word, MS Excel, and MS Outlook - Required - 5 Years
- Strong analytical and decision-making skills - Required - 5 Years