What are the responsibilities and job description for the Desktop Support Specialist position at Infosys?
About the Role
As a Senior Tech Desktop Support Associate, you will provide specialized support to consulting and technical teams by contributing to various stages of the software development life cycle. You will assist the team and other Tech Support Associates by providing production and maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.
Responsibilities
- Familiarity with AV control and DSP systems, including troubleshooting experience; programming skill preferred (C#, SIMPL, Lua scripting).
- Experience with Zoom Rooms installation and troubleshooting; administrative experience preferred.
- Ability to review and interpret RFPs, technical drawings, and construction schematics, with a strong understanding of industry standards and installation safety codes.
- Proficient in effectively communicating and collaborating with end-users, vendors, manufacturers, and colleagues to ensure project and service success.
- Experience in the audiovisual industry; CTS/CTS-I certification desired.
- Practical experience desired in installing and integrating AV equipment, with the ability to occasionally lift 50 lbs., from industry-standard manufacturers including Crestron, QSC, Shure, Poly, Logitech, Neat, Chief, Samsung, and Absen.
Required and Preferred Skills
- Familiarity with AV control and DSP systems.
- Experience with Zoom Rooms installation and troubleshooting.
- Ability to review and interpret RFPs, technical drawings, and construction schematics.
- Proficient communication and collaboration skills.
- Experience in the audiovisual industry; CTS/CTS-I certification desired.
- Practical experience in installing and integrating AV equipment.
- Programming skill preferred (C#, SIMPL, Lua scripting).
- Administrative experience preferred.
Pay range and compensation package - $40,000
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
About the Company
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Equal Opportunity Statement
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Salary : $40,000
