Front Office Support - Financial Markets

Financial Markets | Front Office Support/Middle Office | NYC About ING: Ranked #8 on LinkedIn Top Companies in Financial Services Crain’s 100 Best Places to Work Ragan’s Top Places to Work in 2023 In Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients. When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area. Sound like the kind of place you’d feel at home? We’d love to hear from you. About the position: FOS sits within Financial Markets and supports both Sales and Trading. FOS supports various Sales and Trading teams within ING Financial Markets LLC and ING Capital Markets LLC and is seen as primary contact between FM and the wider Support function. Partners include, among others: Legal/Credit Risk/Compliance, Operations, GSO/Outsourced Providers, and other key FM-departments within Wholesale Banking offices in Amsterdam, London and Singapore. About the department: Over time, tasks have shifted from operational and risk-oriented departments to the front office (FO). This has created additional strain on front office staff and detracts from their commercial responsibilities like client prospecting, soliciting business, etc. ING Financial Services LLC is seeking a Vice President to lead the Front Office Support/Middle Office for its Financial Markets team in New York City. In this job, you will assist in the coverage of new and existing ING relationships in the Americas. Role is specific to one or more business areas depending on candidate’s background and expertise (see below for Main Responsibilities). You will oversee the work of a Front Office Support (“FOS”)/Middle Office (“MO”) analyst and will report to the Head of FM NY Business Management. Responsibilities : Trading Trading Support – End to end support across trade lifecycles and post trade event management through to maturity. Trade Support Coverage: Credit Trading, Rates, FX/MM, GSF, and Commodities. FO Systems Covered: Bloomberg, Murex, Anvil, Sophis, Summit, PEGA and Vantage. Primary role is to assist with non-execution roles for the trading function. This, in certain circumstances, requires the booking and amendment of trades within the periodic lifecycle of a trade. This also includes exception handling processes, intercompany booking flow and any other necessary adjustments within the trading platforms. System and Product Support – Using in depth knowledge of detailed trade flows across all FM products and platforms. Sales (Financial Institutions and Corporate) Sales Support – Escalation point of contact for Operations and Clients in order to resolve operational issues including matching, settlement and fail management. Supporting the Client Lifecycle: Onboarding Act as liaison and assist with co-ordination of the onboarding process across all stakeholders. Maintain F2E overview of status and open actions. Monitor progress and identify bottlenecks/process improvements. Provide specialist knowledge and solutions for complex issues/non-standard cases. Initiate the product onboarding process in PEGA. Liaise with FMCC and GSO to ensure timely activation of FM accounts. Mid-lifecycle Act as a liaison and single point of contact to all support and advisory functions. Co-ordinate on behalf of the FO urgent issues and escalations such as settlement or reporting issues. Resolve incoming client queries around regulatory, admin or audit issues, with the support of 2nd line where required. Support the smooth implementation of new regulations/ requirements across the FM client base. Remediation/review cycle Act as liaison for KYC and CDD review processes, including assistance with waiver requests where directed by FO. Act as SME for high priority/urgent cases to provide additional support and drive FM’s desired outcome (for all FM clients). Ad-hoc support for all remediation exercises involving FM clients. Ad-hoc Support: Outside of day-to-day activities FOS are also required to provide additional ad-hoc support using extensive knowledge of end to end process flows, systems, operations and their position within the FM network. Examples (but not limited to): Regulatory and Administrative Support – Providing strategic liaison and administrative support for the business across both onboarding and maintenance of clients, brokers, market counterparts, CCP’s etc. Provide link between eCommerce infrastructure, our client base, and the business. Assist with legal documentation related to client relationship, regulatory or specific documentation related to individual products. Project support where required, examples being system migration, new regulation, process enhancements, trade floor migration etc. Qualification/Education: Minimum of 5 years of experience Bachelor’s degree in business or closely related quantitative field Background in Financial Services to trading / sales desk Understanding of financial markets and regulatory requirements Ability to work in a high-pressure environment Excellent client (internal/external) interaction skills Ability to work with speed and accuracy (Excel skills desirable) Series 7 and 63 preferable. Salary Range: $140,000-$165,000 ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are. ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services. We hire people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on more responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. With around 57,000 employees in over 40 countries, there is no shortage of opportunities. Show us initiative and we’ll let you make a difference. ING is a great place to join. We work in a highly dynamic environment where people are trusted to make decisions and every voice gets heard. If you have an idea how to make things better, you’ll be encouraged to make it happen – regardless of your position. We’d love to meet you.

Salary : $140,000 - $165,000