What are the responsibilities and job description for the Cloud Engineer position at Inktel Contact Center Solutions?
About Us:
Join a small, agile, and dynamic technology team where you’ll work alongside motivated
individuals who wear multiple hats to keep our systems running seamlessly. We operate at
a fast pace and seek innovative solutions to meet evolving technical challenges. Our
environment encourages initiative and collaboration as we tackle complex issues in cloud,
containerization, and configuration management.
Role Overview:
As a Cloud Engineer, you will be responsible for developing, optimizing, and securing our
infrastructure and processes, utilizing technologies such as Microsoft Azure, AWS, Docker,
Chef, and Linux (CentOS and Redhat). You’ll work across all aspects of our systems,
supporting a lean team with a “hands-on” approach to troubleshooting, scaling, and
automating our cloud-based systems.
Key Responsibilities:
Architect and Implement:
•Design, deploy, and manage scalable, secure, and high-performing cloud infrastructure
on AWS and Azure.
•Automate infrastructure provisioning and management using tools like Terraform,
CloudFormation, or equivalent.
Optimization and Maintenance:
•Optimize cloud resources for cost-efficiency, performance, and reliability.
•Ensure the availability and performance of cloud platforms through monitoring, logging,
and incident response.
Team Enablement:
•Provide guidance and mentorship to team members to develop their cloud expertise.
•Create and deliver training sessions, workshops, and documentation on cloud best
practices.
Collaboration:
•Work closely with DevOps, security, and application development teams to align
infrastructure with organizational goals.
•Collaborate in cross-functional teams to support multi-cloud strategies and hybrid
environments.
Security and Compliance:
•Ensure adherence to cloud security best practices and compliance standards like SOC 2,
HIPAA, or GDPR.
Qualifications:
• 5 years of experience in Cloud platforms, system administration, or related fields.
• Proven experience with AWS (EC2, S3, Lambda, RDS, etc.) and Azure (Azure VMs, Azure
Functions, Blob Storage, etc.).
• Strong hands-on experience with IaC tools like Terraform, Ansible, Chef, or Puppet.
• Strong expertise with Docker containers and experience with configuration
management tools, specifically Chef.
• Advanced skills in Linux system administration, including CentOS and Redhat.
• Ability to work efficiently in a fast-paced, collaborative environment, adapting to
changing priorities.
• Strong problem-solving skills, with a proactive approach to finding innovative solutions.
Nice-to-Haves:
•Experience with Kubernetes, Jenkins, or other CI/CD tools.
•Familiarity with Terraform or other Infrastructure as Code (IaC) tools.
•Scripting skills in Python, Bash, or other relevant languages.
Why Join Us?
•Opportunity to work with a high-impact, cross-functional team that values agility and
results.
•Engaging work environment with the chance to wear multiple hats and make a meaningful
difference.
•Competitive salary, benefits, and career growth opportunities.
