NOC Specialist

Inmarsat Government is currently seeking Network Operations Center (NOC) Specialists to join our team.

Selected candidates will be responsible for ensuring Inmarsat Government networks, products and services meet stringent availability and security integrity targets through direct and proactive monitoring of the Network Operations Center’s (NOC) applications.  This encompasses device commissioning and activations, network monitoring, fault detection, isolation, resolution, central problem escalation, and problem tracking within the network architecture and infrastructure as well as customer remote sites.

Responsibilities

• Flexible work schedule.  The ability to work day or night shift.
• Daily interaction with Inmarsat Government customers via phone and email to include troubleshooting of customer equipment, reporting requirements, and notifications.
• Proactive monitoring of the Inmarsat Government network, event monitoring; troubleshooting; fault isolations; and diagnostics and repair.
• Provide technical support to NOC and Engineering staff.
• Ensure all problem reports and NOC activities are documented within the Inmarsat Government trouble ticket system.
• Actively monitor NOC trouble tickets and perform QC/QA of all interactions, problem reports, network events, and outages.
• Monitor for and escalate customer chronic and repetitive failures.
• Perform internal and external technical and management escalation.
• Ensure the functionality, performance, and correct usage of all manual and automated NOC tools and systems.
• Coordinate and support all network moves, adds, and changes including new commissionings, activations, upgrades, deactivations, and decommissionings of customer remote sites. Coordinate with Engineering and Program Management and validate customer Requests for Service (RFS forms).
• Provide root cause of identified or reported events and provide “post mortem” analysis and documentation to internal stakeholders as necessary.
• Adhere to company policies and standards, and follow company procedures and processes.
• Generate, document, analyze, and report network operating metrics including fault management and performance statistics.
• Assist in special projects as needed, with the flexibility to change focus as necessary.

Skills Required:

• RF
• VSAT Knowledge
• Frontline Support
• Hardware Troubleshooting
• Networking

Skills Preferred:

• CCNA.
• Strong IP/Networking skills.
• Proficient with EBEM modems.
• Proficient with Comtech modems.
• Proficient with iDirect modems.
• Excellent customer service and interpersonal skills. Sincere desire to provide outstanding support and service. 
• Demonstrated Level I and Level II troubleshooting and problem-solving skills. 
• Ability to establish and maintain a high level of customer trust and confidence as a knowledge expert. 
• Technical and non-technical, oral and written, communication, and escalation skills. 
• Strong fluency with desktop (Microsoft) operating systems and applications.
• Familiar with Windows Domain, Active Directory, DNS, Telnet, DHCP, FTP, and SSL.
• Proficient with network monitoring tools.
• Proficient with trouble ticketing tools.

*Must have an active US Security Clearance*

Inmarsat Government is an Equal Opportunity Employer