What are the responsibilities and job description for the IBH- Massage Therapist position at Inn at Bay Harbor?
Overview
Inn at Bay Harbor is a Marriott Autograph Collection Hotel nestled on the shoreline of Lake Michigan. It is a place and experience that is Exactly Like Nothing Else.Massage Therapist is a part- or full-time, year-round position at Inn at Bay Harbor. The primary responsibility of the therapist is to perform massages and various other treatments as scheduled by spa concierges.
Responsibilities
• Provide consistent professional spa massage and body treatments compliant with spa protocols and accepted documentation practices.• Handle guests’ queries and concerns efficiently and politely.• Uphold the standards of hygiene and sterilization as directed by law and the spa’s policies and procedures.• Provide exact, suitable and instant responses to all requests by guests.• Possess the aptitude to work with no direct supervision.• Maintain a constructive attitude and add toward a quality work environment.• Regularly present at, take part in and support training and staff meetings for the spa.• Help in all areas of spa operation as requested by organization.• Perform prep work, correctly clean and restock room as necessary.• Communicate to administration any and all occurrences involving staff or guests in the spa that need concentration. • Actively support the spa, treatments, services and retail, in addition to programs, promotions and/or discounts obtainable.• Converse to management any and all occurrences connecting staff or guests in the spa that require notice.• Efficiently inform and teach guests concerning specific wellness concerns.• Properly care for tools and use proper amounts of manufactured goods to assist with cost controls.
Qualifications
• Requires graduation of a quality massage school training program.• Prior experience working in a day spa or hotel/resort spa strongly preferred.• Excellent guest service and communication skills required.• Applicants must be at least 18 years old and be available to work nights, weekends, and holidays.• Ability to lift up to 25 lbs.Inn at Bay Harbor Team Members and their eligible family members are provided with a benefit package like no other. Working here gives you access to both Boyne Resorts and Marriott team discounts. Simply put, you get the best of both worlds.