Patient Services Coordinator

Become an Innoviver!

As Patient Services Coordinator (PSC) you’ll be directly responsible for scheduling visits and communicating with clinicians on the road, patients, physicians, etc. to maintain proper care coordination and continuity of care. Your role will also include assisting with day-to-day office and staff management as directed by the Clinical Operations Manager. Keeping everyone’s schedules in line is a key part of ensuring things run smoothly. Time management, customer service, and adaptability are keys to success in this role! 

What you bring to the Team:

We love someone who brings a lot of intangibles to the table. If you can speak clearly and persuasively on positive or negative situations, and listen when issues need clarification, you’ll succeed with us. We want team players, so if you’re someone who collaborates well with others, who’s able to give and take feedback, and who’s able to take responsibility, then we’d love to chat with you about this position.

• Manages schedules for all assigned patients; edits schedule timely when patient visits must be reassigned.
• Answers calls and answers questions regarding patient and caregiver schedules or resolves/routes problems; refers clinical questions to Clinical Director as necessary.
• Completes requested schedules for all add-ons and applicable orders:
• Schedules Admission, Recertification, Resumption, and Discharge visits
• Follows up with clinician(s) on missed visits to ensure the visit is truly missed or if it can be rescheduled
• Reschedules declined or missed (if appropriate) visits
• Processes reassigned and rescheduled visits
• Ensures Supervisory Visits are scheduled according to branch protocol and regulatory mandates.
• Prepares weekly clinician schedules; performs initial review of weekly schedule for productivity/geographic issues and forwards to clinician(s) for confirmation; sends schedule to Assistant Clinical Director for approval prior to distribution to staff if productivity is not being met.
• Ensures adequate staffing coverage for vacation, sick leave, holidays, etc.
• Runs daily exception reports and corrects errors as needed.
• Maintains compliance of assigned patients’ visit frequency orders.
• Assists with internal transfer of patients between branch offices.
• Verifies visit notes as needed.
• Maintains accurate patient and employee information in the Electronic Health Record (HER) systems.
• Follows up and corrects any scheduling or care coordination issues reported by On-Call Clinician during after-hours operations.
• Schedules training visits for all new clinicians and ensures completion of on-boarding process.
• Ensures utilization of all per diem clinicians; reports non-utilization to HR as necessary.
• Maintains staff and patient statistics and reports.
• Reads and adheres to and participates in the Branch's mandatory HIPAA/Privacy Program and Employee Compliance Program.
• Reads and adheres to all Branch policies and procedures and follows Employee Handbook guidelines.
• Completes all other duties as assigned.

• Bachelor’s degree or equivalent in work experience
• Advanced proficiency in Windows environment, with emphasis on Outlook, Excel, and Word

• Social Worker, Human Services, Psychology, or Business concentration
• 1 year experience in the home health environment

• Comprehensive benefits package that includes medical, dental, vision, disability, and life insurances
• 24 days of paid time off
• 401k with company match
• Tuition reimbursement
• Paid Company Holidays
• Daily Pay - voluntary benefit that gives you access to earned pay
• Wellness program
• Excellent career growth opportunities
• Flexible Schedules to fit your lifestyle

Innovive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.