Customer Service Rep

Sentran Corporation is a leading manufacturer of precision current transformers, shifts and power monitoring solutions, offering high quality products for industrial commercial and energy management applications.

Not only are our products of the highest quality, made with integrity and pride, so is our Culture. We pride ourselves in having a work environment that prioritizes respect, open communication and a collaborative spirit. If this type of work environment appeals to you, we welcome you to apply for the position.

Below you will find our Customer Service Representative job description :

MINIMUM QUALIFICATIONS

EDUCATION : High School Diploma

EXPERIENCE : Two years of Customer Service experience in a manufacturing environment, or similar preferred.

KNOWLEDGE : Computer literate with working knowledge of Microsoft Office programs. Must be very proficient in Outlook, Excel and Word.

SKILLS : Good organizational skills and detail oriented. The ability to meet deadlines. The ability to work and prioritize workload with minimal supervision. Effective communication skills.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk and hear. Must be able to use a computer for extended periods of time. Ability to travel to meetings and training classes when needed. Must be able to move about the plant daily.

SPECIFIC POSITION DUTIES

• Directly communicates with customers, (via telephone, electronic media, in person).
• Support On-Time delivery goals of the customer and Sentran.
• Communicate with internal departments to ensure customer requirements are met.
• Maintain up to date files for Customer accounts.
• Access and maintain Sentran Supplier accounts in customer portals in an accurate and timely manner when required.
• Maintain up-to-date listing of portal log in and password information.
• Reports all changes to customer's account and / or in customer's account activity to General Manager which impact Customer's account, or Sentran's status with the customer.
• Maintain forecasts for assigned products in an accurate and timely manner.
• Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary.
• Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer.
• Prepare and submit quotes and bids to customers, including :
• Gathering appropriate information from customer to forward customer's price inquiries to Supply Chain.
• Forward customer specifications to Supply Chain and / or Engineering as required.
• Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company's

margin guidelines.

Sentran Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

At Sentran, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported. If you are a candidate with a disability and need an accommodation to complete the application process, please contact Denise Hunter at dhunter@bicronusa.com and Include your full name and the best way to reach you, along with the accommodation needed to assist you with the application process.