Service Desk Representative

Requisition Number: 98447

Service Desk Representative

Location: This position is fully remote.

Shift:

We currently have the following 2 shifts available and you'll work the shift hours based on the time zone you reside in:

Monday - Friday

- 5 AM - 1:30 PM PT

- 6 AM - 2:30 PM MT

- 7 AM - 3:30 PM CT

- 8 AM - 4:30 PM ET

AND

Monday - Friday

- 6 AM - 2:30 PM PT

- 7 AM - 3:30 PM MT

- 8 AM - 4:30 PM CT

- 9 AM - 5:30 PM ET

Salary: $17.50/hr (non-negotiable) overtime is offered on an as-needed basis by the business

Now is the time to bring your expertise to this role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

As a Service Desk Representative with Insight, you will be responsible for the support of all desktop hardware, software and telecommunications equipment. We will count on you to be the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, Along the way, you will possess strong verbal and written communication skills.

What to Expect

We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offer all the benefits you expect—health, dental, vision, retirement, PTO—plus:

• Access to 11 thriving and diverse Teammate Resource Groups.
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

As a Service Desk Representative you will get to:

• Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases.
• Respond to all Customer requests in timely and professional manner.
• Instruct end users in the appropriate use of equipment, software, and/or reference materials.
• Assist with all aspects of technical support, including on-site visits as needed.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a Service Desk Representative you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

Insight at a Glance

• Received 35 industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• 14,000 engaged teammates
• $1.4M total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support || None || US - Chandler,AZ ||