Telecommunication Technician

Job Description

Job Description

MUST HAVES :

• 2 years of experience in Telecom or IT field
• Experience with equipment terminal access applications (e.g., CRT, Putty, SSH)
• Experience with network monitoring software applications (e.g., Syslog, Nagios)
• Proficiency in interacting with computing systems (hardware, software, data)
• Operational understanding of various network topologies (Point-to-Point, Bus, Star, Ring, Mesh, Tree, Hybrid)
• Foundational knowledge of the OSI Model and troubleshooting techniques
• Knowledge of industry cabling standards and datacenter infrastructure deployment
• Computer literacy with emphasis on Microsoft Office Suite

PLUSES :

Job Description : Insight Global is seeking a Support Technician I to join our team in Las Vegas with our largest data center client. This role on the telecom team manages both incoming tickets from their customers and corresponding tickets they open with the provider / carrier. Support techs must be knowledgeable and have prior experience in telecom, preferably with data circuits and networks. They must also have strong organizational and customer service skills. Technicians will work from a desk and will communicate with customers via phone, email, and ticketing systems / portals. Technicians are currently 60% in the office and 40% remote, but this is always subject to change should the company desire to do so.