What are the responsibilities and job description for the Client Operations Specialist position at Insight?
Requisition Number: 92983
As a Client Operations Specialist, you’ll be responsible for providing customer service and managing the sales processes for an assigned team of Account Executives. Your role is to assist with quoting, ordering, account management, mailbox and call management, part requests, report generation and order fulfillment. You’ll become our AEs' go-to for pre-sales support functions, including pre-qualification of accounts, product pricing, research, configuration and product information.
What you’ll do at Insight
Connect with customers, partners and internal stakeholders to solve problems in support of the organization’s sales requirements. This will require that you prioritize and respond to incoming client calls and emails, follow-up on all open client returns in a timely manner, follow through to ensure orders are accurate, placed, fulfilled and shipped and, all the while, keep the sales teams informed of happenings within accounts.
Prepare, manage and submit sales quotes accurately into the appropriate quote entry system. Research technical information on product requests and ensure access to procurement.
Manage pricing (agreement manager, contract module) and work with vendors on special pricing. Ensure special bid pricing is applied and correct cost is captured on every order before order is released. You’ll also be the one to ensure of contract compliance, where necessary.
Assist in special projects for clients and our sales teams: providing reporting, requesting and setting up new client sold-to’s, bill-to’s, and ship-to’s, assisting clients with Insight web accounts and providing ad hoc status updates.
What you’ll need to join Insight
Bachelor's degree (B. A.) from four-year college or university; or one to five years related experience and/or training; or equivalent combination of education and experience.
Ability to effectively present information and respond to questions from groups of managers, clients, other teammates needed.
Strong communication (verbal and written), organization, problem solving and time management skills.
Able to build relationships and quickly develop trust with clients, as well as internal personnel.
Must be able to adhere to tight service level agreements (SLAs) and be able to multi-task effectively.
Physical Demands
The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone and keyboard.
Specific vision abilities required by this job include close vision requirements due to computer work.
Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
Work Environment
The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time.
The hourly range for this position is typically $18.00-$19.27/hr with additional benefits available. However, compensation decisions are dependent on the facts and circumstances of each case, including experience and location, and we will also consider candidates outside of this range as necessary.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || Sales/Business Development || None || US - Chandler,AZ; US - Addison, IL; US - Alpharetta, GA; US - Aurora, IL; US - Boston, MA; US - Columbus, OH; US - Conway, AR; US - Hanover Park, IL; US - Jacksonville, FL; US - Phoenix, AZ; US - Seattle, WA; US - Spokane, WA ||
Salary : $18 - $19